Trying to cancel support subscription (s)

Question

I'm trying to cancel a support subscription.  Canceled online a few months ago; two months later I'm still being billed on my credit card.  The $4.56 monthly amount went up to $4.99 in October.  I tried disputing with my credit card company but was told I have to try contacting Dell first.  8-5 Central time hours for Customer Service doesn't jive with my work hours.  Hello, Dell, can you help me? I like your computers and want to stay with them, but this has me looking in other directions.

DELL-Cares auto response · Answer

Hello! Thank you for reaching out to us. I am your Dell-Cares contact for order related queries. Unfortunately, our customer service is currently unavailable. We are available Monday through Friday. Please reach out to us on any of these days and we will be glad to assist you. Thanks for being a loyal Dell Technologies customer.

DeniseMSWA · Answer

@DELL-Cares auto response​ OK, then hold this message until someone can reply to it.  Thanks.

DeniseMSWA · Answer

@DELL-Cares auto response​ This is part of the problem - Customer Care has a set number of hours.  So again, please hold this message until someone can reply. Thank you.

Customer Care

Trying to cancel support subscription (s)

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