Two Dell laptops, very bad experience

Question

I have purchased one of the most expensive Dell laptops from Dell company in Apr 2020. It was XPS 15 9575 2-in-1. The price was around £1900 but in their special offer, I purchased around £1400 (Invoice No: ).

Unfortunately, after 3-4 months, it showed many problems such as keep resetting along with blue screen, battery, and fan problems. In addition to many times remote support by their technicians, one of their technicians came twice to my home and changed the motherboard, hard, battery, fan etc., unfortunately, they could not solve the problems and eventually after about 4-5 months remote supports and sending an engineer to my home, they had to provide a replacement!

As I had a very bad experience with XPS, they sent me one of their latest models Inspiron 7506 2-in-1 in March 2021 (Price was around £1500 on their website). I thought this is better than XPS, but the software problems start in the 2nd month and during the first six months their engineers had to format the hard drive and reinstall windows 4-5 times. Then one of their engineers came to my home and changed many parts such as motherboard, hard, touchpad mouse, charger, etc. but the hardware problems such as blue screen and software problems like mouse performance have not been solved! Thanks for a one-year premium warranty that at least I didn’t have to pay for the repair/replace.

Now, I want to ask the following questions:

Does Dell company sell faulty laptops to their clients? Or design the laptop in which the lifetime is too short?

If I assume only XPS 15 9575 2-in-1 had not been designed properly with very poor performance, why their new product (Inspiron 7506 2-in-1) could not work even for one year and they have to replace it again for me?

If there was a hardware problem only in my laptop, how it has not been solved even they have changed the faulty hardware parts?

When you spend over £1000 on a laptop, what are your expectations? Is it acceptable that you spend lots of your time remote repairing, many times retrieve your data and information because they must format the hard drive and reinstall the windows, twice their engineer comes to your home and change the hardware parts?

Can I trust to Dell laptops that it works after one year because if you don’t pay around £200 to renew your premium warranty, can you afford the high costs of hardware and software repairing?

Is it fair to the Dell clients to be punished because they have trusted to Dell company?

DELL-Cares · Answer

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DELL-Cares · Answer

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Jackson23232 · Answer

I owned a xps for 5 years didnt have hardware issue, but they did mess up my computer with a bios update, It was not detecting tpm chip after that update. Except that i was pleased with product. Ordered new one, will see what will happen. Its usually hit or miss with these from what i read

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Two Dell laptops, very bad experience

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