Unauthorized charges

Hi,

Thank you for writing to us here about the unauthorized order. I understand it is upsetting when things like this happen & I certainly can relate to the situation that you are having to face.

While I understand this is something that should not have happened in the first place. There are verification measures taken for any order request received either online or even by the sales teams.

Only after the order has completed the verification process it is released further.

As you have already canceled the card, request you to wait for the bank to share an update on the charges.

Incases like this the first notification should be made to the bank & then to use so that we can stop the order.

I'm unable to change anything at this moment but will surely take in your feed back to improve the services.

Thank you for taking the time & sharing your feedback.

-Anita

Yeah I'm sure you understand..those charges are still pending..I have to now wait till they aren't pending for my bank to help me..so now I'm stuck till this gets resolved..whoever authorized this payment needs to be reevaluated 

Hi,

This is a follow up to check if you need any help with the unauthorised charges https://dell.to/3SjyUW8 reach out to us for any help needed.

-Anita

You guys won't do anything because they said I need an order number which I don't have cause I never ordered anything

I don't have an order number cause it wasnt me who purchased whatever was..it was a fraudulent purchase..my bank already knows about it and sent me a new card