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December 3rd, 2023 15:55

unexpected charge

I have not used my Dell Charge in a few years, and now all of a sudden, I'm getting charged $74.89 could you tell me why, it happened last year now again this year. Last year it said Office365 Subscription $74.89, now this year it is Dell Pay Web at $74.89. At this time, I don't even have my Dell anymore.

Thanks

PT 

5 Practitioner

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4.1K Posts

December 3rd, 2023 16:39

It looks like you were charged for Office 365 subscription renewal.  No one at Dell would know that you are no longer using it.  You will need to cancel the subscription from Dell and contact Dell Pay to reverse your charge.

You may want to review the article below.  It describes the process for renewing Office 365 subscriptions manually, disabling automatic renewal, or canceling the subscription.

https://www.dell.com/support/kbdoc/en-us/000186188/office-365-renewal-of-subscription

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