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unexpected charge
I have not used my Dell Charge in a few years, and now all of a sudden, I'm getting charged $74.89 could you tell me why, it happened last year now again this year. Last year it said Office365 Subscription $74.89, now this year it is Dell Pay Web at $74.89. At this time, I don't even have my Dell anymore.
Thanks
PT
Chino de Oro
8 Wizard
8 Wizard
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6.6K Posts
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December 3rd, 2023 16:39
It looks like you were charged for Office 365 subscription renewal. No one at Dell would know that you are no longer using it. You will need to cancel the subscription from Dell and contact Dell Pay to reverse your charge.
You may want to review the article below. It describes the process for renewing Office 365 subscriptions manually, disabling automatic renewal, or canceling the subscription.
https://www.dell.com/support/kbdoc/en-us/000186188/office-365-renewal-of-subscription
(edited)
the_rrg
1 Message
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August 10th, 2024 17:28
I never wished to renew for Google Drive for $144. I cancelled all Dell subscription auto-renewals last month. But somehow this one slipped through the cracks and I got charged without notice...and with no way to contact Dell.
The invoice does not contain the Order # or other pertinent infomation. Without that info, can't get through on the phone or email. Now I'm stuck with a $144 payment for something I havent used in over a year!