1 Message
0
885
July 20th, 2021 14:00
Verification process
I applied for Dell Financial Services, got approved and placed an order today. Got the order received email. Then I checked the financing tab and saw that financing was on hold. I called in and an agent sent me a text code that I had to read back to him. I did so and he said he had to email his manager. I never got an email that my financing was on hold and I also never got an email after my call with the agent. Just wondering next steps and if this is normal. Any help would be great.
No Events found!
DELL-Cares
Moderator
•
27.6K Posts
•
49 Points
0
July 20th, 2021 15:00
Hi, I'm very sorry to hear of what has happened. This is not the experience we want our customers to have.
Could you provide the order # and the registered owner's namevia direct message? I'll have it checked.
-Susanna
DELL-Cares
Moderator
•
27.6K Posts
•
49 Points
0
July 26th, 2021 13:00
Hi,
I haven’t heard from you since our last conversation. As I do not have the order details to assist you further, I'll be closing the case for now. If you still need our assistance, we are here for you our support team is available Monday to Friday.
-Susanna
ahouston8133
4 Posts
0
November 9th, 2021 21:00
Did you ever resolve this issue?