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42836
July 18th, 2014 13:00
Very Disappointed
It was an agonizing decision to go with the Dell/Alienware system over one from Digital Storm. In the end I chose Dell because I felt more comfortable that I would receive excellent service and a great system. The Aurora system completely decked out was a little over $4200 and shipped on 07/10. The specs say it is a 6-core processor overclocked to 4.1 GHZ. The system that arrived was a 6-core 3.4 GHZ overclocked to 3.7 GHZ. After 3+ hours on the phone and Alienware technical support adjusting Bios thru me and downloading programs to stress the processor to get maximum performance, the system caps at the 3.7 ghz. Dell will not replace the system and will only provide $100 compensation. Yes, I will send the system back and have my money refunded. However, what a huge black eye for the company as a whole. Not only will I not buy from them again but nobody I know who is aware of my situation will buy a Dell. At some point, dealing with customers and advertising something that is not available does not bode well as a long-term business model.
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stw368
3 Posts
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July 18th, 2014 14:00
Dell Recommended Intel® Core™ i7-4930K processor (6-cores, 12MB Cache, Overclocked up to 4.1 GHz w/ Turbo Boost). That is my processor... Alienware tech had me adjust settings in Bios, load Prime-something to stress it, did some affinity thing, etc etc 3.7 ghz tops. The actual non-OC processor speed is 3.4 ghz. This is the system I ordered. I received the 4930 6-core overclocked to 3.7 ghz. Like I said, after three hours with alienware support they said "Sorry, we cant get it above 3.7 ghz. Send it back.". I went on the website a moment ago and see that they have stopped advertising this system at 4.1 ghz. Total by Dell.
Alienware Aurora - Alienware Aurora Desktop, Windows® 8.1 Pro, 64Bit, English
Unit Price: $4,549.00
Quantity: 1
Total Price: $4,549.00
-- Aurora --
-- Alienware Aurora Desktop
-- [225-2262]
-----------------------
-- Operating System --
-- Windows® 8.1 Pro, 64Bit, English
-- [619-ADTC]
-----------------------
-- Processors --
-- Intel® Core™ i7-4930K processor (6-cores, 12MB Cache, Overclocked up to 4.1 GHz w/ Turbo Boost)
-- [338-BDUF]
-----------------------
-- Memory --
-- 32GB (4 X 8GB) Quad Channel DDR3 at 1600MHz
-- [317-8674]
-----------------------
-- Keyboard --
-- No Keyboard
-- [330-6518]
-----------------------
-- Monitor --
-- No Monitor
-- [320-7810]
-----------------------
-- Video Card --
-- Dual NVIDIA® GeForce® GTX 780 graphics with 6GB total (2x 3GB) GDDR5 - NVIDIA SLI® Enabled
-- [490-BBPV]
-----------------------
-- Hard Drive --
-- 512GB SSD 6Gb/s MAIN + 1TB 7200RPM Storage
-- [342-3641]
-----------------------
-- Chassis --
-- Alienware Aurora
-- [403-BBES]
-----------------------
-- Mouse --
-- No Mouse
-- [330-6517]
-----------------------
-- AlienFX --
-- AlienFX Color, Quasar Blue
-- [313-8750]
-----------------------
-- Adobe Reader Software --
-- Document Reader Included
-- [410-0565]
-----------------------
-- Optical Drive --
-- Single Drive: Dual Layer Blu-ray Reader (BD-ROM, DVD±RW, CD-RW)
-- [318-1456]
-- [658-BBUB]
-----------------------
-- Sound Card --
-- Integrated 7.1 Channel Audio
-- [313-9776]
-----------------------
-- Wireless --
-- No Wireless Included
-- [340-ACQQ]
-----------------------
-- Liquid Cooling --
-- With Premium Liquid Cooling
-- [412-AACQ]
-----------------------
-- Avatar --
-- Alienhead 3D
-- [421-1424]
-----------------------
-- Office Productivity Software --
-- Microsoft® Office Trial
-- [630-AAAU]
-----------------------
-- Support for Your PC --
-- 1 Year Alienware Basic Support
-- [906-5260]
-- [950-3337]
-- [950-9797]
-- [994-4453]
-- [994-4473]
-----------------------
-- Resource DVD --
-- Resource DVD Windows 8.1
-- [340-AIXJ]
-----------------------
-- Accessories --
-- FREE copy of “Watch_Dogs” with purchase of a GeForce® GTX 760 or greater GPU-powered desktop
-- [800-BBKV]
-----------------------
-- Operating System Recovery Options --
-- Windows 8 Recovery Disk Not Included
-- [340-ACQQ]
-----------------------
-- Limited Time: Save $150 on your GPU Upgrade!
- $150.00
-- Alienware Aurora price includes $350 instant discount.
- $350.00
-- $100 off select Alienware Aurora desktops (OCs: dpcwny1, dpcwny2, DPCWNY1M4K , DPCWNY6 and dpcwny5)
- $100.00
-- Dell Advantage members earn 10% back in rewards* on Dell Preferred Account™ purchases.*
- $0.00
Subtotal: $3,949.00
IVA: $236.94
Shipping and Handling: $25.00
Import Fee: --
Total: $4,210.94
zbestwun2001
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8.8K Posts
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July 18th, 2014 14:00
stw368
Did it have a different processor in it than the one you selected or is that just the maximum you can OC it with the processor you ordered.
Just curious?
Z
zbestwun2001
4 Apprentice
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8.8K Posts
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July 18th, 2014 21:00
stw368
I see it. Let me check on this for you?
Z
DELL-Chris M
Community Manager
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56.9K Posts
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232.1K Points
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July 19th, 2014 06:00
I think our Alienware Forum guys are very smart. If you choose to, post out there asking for "custom over-clocking" instructions. They might find the correct settings to use in the Bios to get 4.1 on the 1st core. Here are the Aurora Overclocking instructions.
Link 1
Link 2
stw368
3 Posts
0
July 22nd, 2014 08:00
Since my post I have received an email from Alienware tech support saying they want to walk me through another procedure Wed morning. We will see how that goes. I looked today and the system is advertised so perhaps this will get a positive resolution.