Warranty correction

Question

I have a Dell G15 5530 laptop. The warranty start date appears in the system as November 29, 2024, but I purchased the device on August 8, 2025. Therefore, I request that the warranty start date be corrected. I have proof of purchase.

DELL-Cares auto response · Answer

Hello! Thank you for reaching out to us. I am your Dell-Cares contact for order related queries. Unfortunately, our customer service is currently unavailable. We are available Monday through Friday. Please reach out to us on any of these days and we will be glad to assist you. Thanks for being a loyal Dell Technologies customer.

ejn63 · Answer

Contact your seller -- if this was sold as new, it was sitting for nine months on a shelf somewhere.

Customer Care

Warranty correction

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