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bigmac644

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1 Message

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May 10th, 2024 21:35

Well, it's been a good run.... Done with Dell while they have Comenity Bank handling my account.

I just completed paying off my dell account via Comenity Bank. I've had nothing but issues with them since the switch.  Unsavory business practices regarding late fee applications during the transition of my autopay.  They delayed final payment in order to get the interest of which I was avoiding with my autopay method.  I've paid them off in full, although from other customer complaints, I'm going to have to closely review final bill because they have a tendency to apply interest to zero balance accounts.  Anyway, no more Dell purchases for me while Comenity is the payment processor. You've cast your customers to the wolves.

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DELL-Cares

Moderator

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25.2K Posts

May 10th, 2024 21:45

Hi,

 

Thanks for contacting Dell social media support!

 

We apologize for any inconvinience as you mentioned regarding Comenity bank.

 

Kindly reply to our direct messages, to communicate further.

 

 

Regards,

Alam

Final Straw

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1 Message

May 15th, 2024 19:33

In October 2023, Dell incorrectly charged me $128.52 For a McAfee software renewal that I did not purchase nor approve. After many phone calls to many phone numbers over of months in addition to multiple letters, Dell and Comenity Bank continue to charge me late fees and perform negative reporting on my credit report. These entities simply do not have the inclination nor the systems and processes in place to correct their mistake with finality (At one point this issue was fixed for a couple months and then the charge reoccurred). After another negative hit to my credit report today I called again and was told that the dispute had been closed in spite of my persistence and my proof.
I have zero McAfee software on my computer. I have been in touch with McAfee (My first call) and they concur and tell me that this is all Dell. I’m an excellent record keeper and have provided all requested information. I am a longtime Dell customer with three working Dell computers in my home. The level of corporate greed and incompetence shown by Dell/Comenity Bank is really amazing. It is appalling that that they refuse to fix this error, and instead insist that a loyal, honest customer pay three times the retail value of software that was not purchased, approved, or installed.
It seems my only recourse is a report to the Better Business Bureau. What a waste of everyone’s time and resources.

(edited)

AlaskaWolf

1 Rookie

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83 Posts

May 18th, 2024 18:26

I've been a Dell customer all the way back to buying directly from Michael through his PCs Limited startup back around 1985.  But after this switch to Comenity Bank, I'm afraid I will not be dealing with Dell anymore.  They just sent me a letter notifying me that they are changing the APR for purchasing a new PC to 31% for a near 40 year Dell customer with a high 800 credit score?  I don't think so, worst decision Dell has made, and they've made some fairly bad ones over the last 10 - 15 years.  As the OP said, "Well, it's been a good run.... Done with Dell while they have Comenity Bank handling my account."  Did anyone from Dell Corporate even do the absolute most basic due diligence into Bread Financial/Comenity Bank? I seriously cannot believe that Dell trashed Dell Financial to do business with a company like this

(edited)

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