Where is my order

​I purchased an m17 r3 on jun 29th with an original ship date of 8-6-21, due to the parts shortage it was delayed, i have gone through the different customer support teams and they told me it was in production and the new ship date would be 8-11-21,i spoke with the customer service people on the 10th they said it was out of production and ready to ship, my tracking information still says in production, the shipping date still has not changed and when i spoke with them yesterday they said they couldn't tell me anything about my order until it arrives from asia, i understand that there is a parts shortage but the lack of communication is unacceptable​