WorstTechSupport

Immediate Escalation Required – Unresolved Laptop Issue and Technician Misconduct.

The technician assigned to my support request left the site without resolving the issue. Despite my clear instruction to wait until the system timer elapsed—based on the laptop’s own diagnostic message—he insisted on obtaining my signature through misleading behavior and promptly exited, citing other service commitments.

I trusted his judgment, which in hindsight was a mistake. The laptop continues to display the same unresolved screen, and the issue persists. Since then, the technician has been unresponsive to calls and has only sent a single WhatsApp message suggesting actions I am not comfortable performing without proper supervision or accountability.

This conduct is unacceptable and reflects a serious lapse in service standards. I am formally requesting immediate escalation of this matter, reassignment of a qualified technician, and a full review of the previous technician’s handling of this case.