Wrong items ship

Question

If you ship the wrong item why they refusing to refund me. FedEx tracking show in the photo when arrived is wrong items. Return the item refusing to refund because is the wrong items. In the First place how is it possible no refund when the wrong items got ship in the first place.

DELL-Cares · Answer

Hi, I've replied to your message via PM.

TJ40 · Answer

@DELL-Cares​   no they don't worst customer service! They won't refund! be advice fedex will get wrong address you will not get refunded. Dell Warehouse will scan wrong product be advice if you return will not get refunded.

TJ40 · Answer

good luck I been dealing with them for past month no refund. Warrantyverification@dell.com

update from receiving team wrong product was returned so the refund was denied. I'm the one who received wrong product and return with label Dell provided.

(edited)

TJ40 · Answer

This is not resolved is on going is been month still no refund.

Please be advice you will not get refund if you get the wrong package. Customer service will ask you return the wrong item for refund. Warehouse will receive the package is gone decline your refund. Wrong package received.

Dear Tanya,

Thank you for your prompt response.

This is the follow-up email under <Private data removed from public view. DELL-Admin>

We do apologize for the inconvenience it has causes to you. I regret to learn that you have not received the package.

Kindly do not worry, we will follow-up on the issue.

I have submitted a request to our investigation team for further assistance regarding the concern.

A case specialist will be assigned to keep you updated on the status of this case. If you have any further questions, simply reply to this email and we will be glad to assist you.

Thank you for choosing Dell. We appreciate your business.

Shaik J

TJ40 · Answer

I have provide all the information to customer service and chat team. They will apologize for the inconvenience and you have to Waite months they will not resolve the problem. Case closed. Make sure when you order request signature delivery package they will not do refund and Fedex will not help on lost package

(edited)

TJ40 · Answer

I still have no receive my refund  Dell has no customer service no one answers the phone or emails

TJ40 · Answer

@DELL-Cares​  where is my refund no Dell does not care

TJ40 · Answer

I need the status on my refund I been waiting for past 4 months. items I been return and still no refund.

<Do not start a new thread. Use your original thread. Soliciting other users to act is a violation as defined by Dell. Read the Forum Code of Conduct. DELL-Admin>

TJ40 · Answer

Code of conduct. You are not allowed to let them know about wrong items received please advise customer to not ship items if they are wrong you will not receive refund. Now I get code conduct from Dell

TJ40 · Answer

Dell warranty still hasn’t resolve my wrong items ship that I already return. I return the wrong items receive I will not get refund why

TJ40 · Answer

@TJ40​  is not thread I’m asking for refund in still haven’t received I have right as customer when I already return the wrong items ship in the first place

TJ40 · Answer

Status on my refund  Items have been shipped back to Dell and still no refund

Customer Care

Wrong items ship

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