XPS 13 Plus 9320, screen not working

Question

Dear Dell Support Team,

I own a Dell XPS 13 Plus 9320 (OLED), purchased in June 2023. The system is showing 2 amber and 7 white LED blink codes. The internal OLED display is not working, while an external monitor works normally. This indicates a confirmed OLED display panel failure. The laptop is only two years old and in excellent condition. I request Dell to kindly consider courtesy hardware support for display replacement.

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City:Patiala, Punjab

Regards,

DELL-Cares auto response · Answer

Hello! Thank you for reaching out to us. I am your Dell-Cares contact for order related queries. There is not a "courtesy hardware support for display replacement" service. You will need to use the Out of Warranty repair service.

(edited)

ejn63 · Answer

If the system is under warranty, Dell will cover the repair. If not, first make sure the screen is solidly plugged into the mainboard. Disconnect the battery before checking.

Service manual here.

https://www.dell.com/support/product-details/en-us/product/xps-13-9320-laptop/resources/manuals

If that doesn't help, and the system is out of warranty, the part to look for is

Customer Care

XPS 13 Plus 9320, screen not working

29WPH

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