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June 14th, 2020 17:00
Dell Data Protection | Access cannot uninstall
I have an older Precision M6700 mobile workstation that has been updated from Win 7 Pro to Win 10. The system still has the old Dell Data Protection Access software and I would like to uninstall it and clean it out. However, it does not exist in the Programs and Features control panel, and there are no uninstallers in the Access program folders. When I try to run the Access program, I get an error "Your USH firmware is not up to date". The only installer for Access is from Windows 7 which won't run on Windows 10.
I would like to clean this off my system, but am stuck and don't know what else to do. Any suggestions?
Thanks!
P.S. The DataSecurityUninstaller.exe program can't find anything to uninstall.
SteveO1683
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June 22nd, 2020 15:00
Hey @ppappas
Prior to MS creating Windows Hello Dell used the Dell Data Security Tools product to enable fingerprint login\functionality. That might be an option we can use to get fingerprint logon working on your M6700.
Have you done a complete uninstall of anything control vault yet? I was thinking maybe removing any controlvault software, deleting the device in device manager, and then downloading the Dell Control Vault Firmware and Driver from your devices Drivers & Download page. Once those are downloaded execute the firmware first and let that run. Once that is done install the driver package. Reboot and see if that changes anything in the hello setup screen.
Would you mind Private Messaging me your devices service tag? I can use that to see if I can find a matching system and attempt to reproduce.
SteveO1683
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June 15th, 2020 09:00
Hi @ppappas,
I loaded up the latest version of DDP|A on a Windows 7 VM that I pulled off the Drivers and Downloads page for the Precision M6700. With it installed I reviewed a few different scenarios for uninstall and think using a WMIC command is the easiest. If you can launch a Administrative level command prompt and run the below command it should remove Dell Data Protection | Access from your PC.
Let us know how this works out for you.
SteveO1683
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June 15th, 2020 10:00
This is the command you should run at an administrator level command prompt.
wmic path win32_product where (caption like '%Access%') call uninstall
You don't need to run the DDP|A installer again and even though there's no uninstaller mentioned in the program files directories it should still trigger the uninstall. Windows caches an uninstaller for every installed program on your machine. The bold command above searches your PC for DDP|A and locates that cached uninstaller file. Once it finds it the uninstall is triggered automatically.
ppappas
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June 15th, 2020 10:00
Hello,
Thank you for the reply, I am not sure I understand what command to enter in the command prompt window?
The Access program folders exist in both Program Files and Program Files (x86). Nowhere in any of these is there an uninstall application, I have searched everywhere.
Also, this is a windows 10 system. when I attempt to run the Access installer, it says it cannot run on this version of Windows.
Can you elaborate on the command line?
Here are the contents of those directories.
Thanks,
Peter
ppappas
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June 15th, 2020 11:00
Again, thanks for the replay. Unfortunately, this failed. Is there anything else can I try?
-Peter
Microsoft Windows [Version 10.0.18363.778]
(c) 2019 Microsoft Corporation. All rights reserved.
C:\WINDOWS\system32>wmic path win32_product where (caption like '%Access%') call uninstall
Executing (\\M6700\root\cimv2:Win32_Product.IdentifyingNumber="{90140000-0015-0409-0000-0000000FF1CE}",Name="Microsoft Office Access MUI (English) 2010",Version="14.0.7015.1000")->uninstall()
Method execution successful.
Out Parameters:
instance of __PARAMETERS
{
ReturnValue = 0;
};
Executing (\\M6700\root\cimv2:Win32_Product.IdentifyingNumber="{90140000-0117-0409-0000-0000000FF1CE}",Name="Microsoft Office Access Setup Metadata MUI (English) 2010",Version="14.0.7015.1000")->uninstall()
Method execution successful.
Out Parameters:
instance of __PARAMETERS
{
ReturnValue = 0;
};
Executing (\\M6700\root\cimv2:Win32_Product.IdentifyingNumber="{20A4AA32-B3FF-4A0B-853C-ACDDCD6CB344}",Name="DellAccess",Version="01.03.00.078")->uninstall()
ERROR:
Description = The remote procedure call failed.
C:\WINDOWS\system32>
ppappas
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June 15th, 2020 12:00
And, I still see this in the Windows Application log after rebooting;
Faulting application name: wmiprvse.exe, version: 10.0.18362.1, time stamp: 0x2b37314e
Faulting module name: TdmWmiProvider.dll, version: 5.0.2.24, time stamp: 0x513671b8
Exception code: 0xc0000005
Fault offset: 0x000000000001ad88
Faulting process id: 0x1200
Faulting application start time: 0x01d6433ff1aa5be8
Faulting application path: C:\WINDOWS\system32\wbem\wmiprvse.exe
Faulting module path: C:\Program Files\Dell\Dell Data Protection\Access\Advanced\Wave\Trusted Drive Manager\TdmWmiProvider.dll
Report Id: 46a19bbe-503a-4f97-bbaf-0054d4d08bb1
Faulting package full name:
Faulting package-relative application ID:
-------------------------------------------------------------
What I really want to do is clear out this old, obsolete software so I can use my finger print scanner again.
SteveO1683
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June 15th, 2020 15:00
So it sounds like the cached installer file may have gotten lost during a Windows 10 upgrade.
There is a tool provided by Microsoft we can try. Here is the link to the KB with the download link for the app.
If the tool runs and it doesn't show any Dell Access or Wave programs in the uninstall options we will probably need to snag the application GUID from the registry.
If you open your registry and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall there will be several sub keys with unique numbers in between { }. Each of these sub keys represent an installed app on your computer.
In the MS Program Install and Uninstall troubleshooter click Next, Uninstalling, and then pick Not Listed and click Next.
Now you will be at a Please enter your Product Code screen. The product code is the subkey names under the to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall in the registry. Go through each one of these subkeys and look for references to Dell Access or to Wave Systems Corp. For each of these subkeys we'll need to copy the {GUID} info that displays in the UninstallString value.
Example
Once the key is input press Next and then choose to attempt to uninstall.
If this is successful continue the process to remove any other Wave\Dell Access products from your computer.
ppappas
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June 16th, 2020 16:00
Thank you Stephen! It was a bit of a pain because you have to restart the tool for each instance, but I think I have all that old Access stuff cleaned out.
Now, if want get be able to use the Precision's finger print reader, what do I need to install?
Thanks again,
Peter
ppappas
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June 17th, 2020 07:00
Device Manager see the Fingerprint sensor OK, but Windows Hello says it's not compatible. The M6700 is pretty old, I though I remembered reading somewhere that these older sensors would not work with Hello. Doesn't Dell have software for this?
SteveO1683
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June 17th, 2020 07:00
Awesome news @ppappas
The fingerprint reader should now be supported by Windows 10 natively using Windows Hello. This MS KB can assist in setting up your logon to use the fingerprint reader. If Windows isn't detecting the fingerprint reader there is a firmware and driver package on the M6700 drivers and download page for control vault that may help Windows detect it properly.
ppappas
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June 22nd, 2020 13:00
says I can sign in with my fingerprint. However, when trying to add my fingerprint, nothing happens. I am certain there is nothing wrong with the fingerprint hardware as this worked fine when the system was on Windows 7. Is there something I am missing? The whole point of deleting all the old Access stuff is so I can once again use the fingerprint reader.
romanovici.valddi
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October 2nd, 2023 10:52
@ SteveO1683
Precision matricola
(edited)