Dell Data Protection | Access cannot uninstall

Hi @ppappas,

I loaded up the latest version of DDP|A on a Windows 7 VM that I pulled off the Drivers and Downloads page for the Precision M6700.  With it installed I reviewed a few different scenarios for uninstall and think using a WMIC command is the easiest.  If you can launch a Administrative level command prompt and run the below command it should remove Dell Data Protection | Access from your PC.

wmic path win32_product where (caption like '%Access%') call uninstall

Let us know how this works out for you.

This is the command you should run at an administrator level command prompt.

wmic path win32_product where (caption like '%Access%') call uninstall

You don't need to run the DDP|A installer again and even though there's no uninstaller mentioned in the program files directories it should still trigger the uninstall.  Windows caches an uninstaller for every installed program on your machine.  The bold command above searches your PC for DDP|A and locates that cached uninstaller file.  Once it finds it the uninstall is triggered automatically.

Hello,

Thank you for the reply, I am not sure I understand what command to enter in the command prompt window?

The Access program folders exist in both Program Files and Program Files (x86). Nowhere in any of these is there an uninstall application, I have searched everywhere. 

Also, this is a windows 10 system. when I attempt to run the Access installer, it says it cannot run on this version of Windows.

Can you elaborate on the command line?

Here are the contents of those directories.

Thanks,

Peter

Again, thanks for the replay. Unfortunately, this failed. Is there anything else can I try?

-Peter

Microsoft Windows [Version 10.0.18363.778]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>wmic path win32_product where (caption like '%Access%') call uninstall
Executing (\\M6700\root\cimv2:Win32_Product.IdentifyingNumber="{90140000-0015-0409-0000-0000000FF1CE}",Name="Microsoft Office Access MUI (English) 2010",Version="14.0.7015.1000")->uninstall()
Method execution successful.
Out Parameters:
instance of __PARAMETERS
{
ReturnValue = 0;
};

Executing (\\M6700\root\cimv2:Win32_Product.IdentifyingNumber="{90140000-0117-0409-0000-0000000FF1CE}",Name="Microsoft Office Access Setup Metadata MUI (English) 2010",Version="14.0.7015.1000")->uninstall()
Method execution successful.
Out Parameters:
instance of __PARAMETERS
{
ReturnValue = 0;
};

Executing (\\M6700\root\cimv2:Win32_Product.IdentifyingNumber="{20A4AA32-B3FF-4A0B-853C-ACDDCD6CB344}",Name="DellAccess",Version="01.03.00.078")->uninstall()
ERROR:
Description = The remote procedure call failed.

C:\WINDOWS\system32>

And, I still see this in the Windows Application log after rebooting;

Faulting application name: wmiprvse.exe, version: 10.0.18362.1, time stamp: 0x2b37314e

Faulting module name: TdmWmiProvider.dll, version: 5.0.2.24, time stamp: 0x513671b8

Exception code: 0xc0000005

Fault offset: 0x000000000001ad88

Faulting process id: 0x1200

Faulting application start time: 0x01d6433ff1aa5be8

Faulting application path: C:\WINDOWS\system32\wbem\wmiprvse.exe

Faulting module path: C:\Program Files\Dell\Dell Data Protection\Access\Advanced\Wave\Trusted Drive Manager\TdmWmiProvider.dll

Report Id: 46a19bbe-503a-4f97-bbaf-0054d4d08bb1

Faulting package full name:

Faulting package-relative application ID:

-------------------------------------------------------------

What I really want to do is clear out this old, obsolete software so I can use my finger print scanner again.

So it sounds like the cached installer file may have gotten lost during a Windows 10 upgrade.

There is a tool provided by Microsoft we can try.  Here is the link to the KB with the download link for the app.

If the tool runs and it doesn't show any Dell Access or Wave programs in the uninstall options we will probably need to snag the application GUID from the registry.

If you open your registry and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall there will be several sub keys with unique numbers in between { }.  Each of these sub keys represent an installed app on your computer.

In the MS Program Install and Uninstall troubleshooter click Next, Uninstalling, and then pick Not Listed and click Next.

Now you will be at a Please enter your Product Code screen.  The product code is the subkey names under the to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall in the registry.  Go through each one of these subkeys and look for references to Dell Access or to Wave Systems Corp.  For each of these subkeys we'll need to copy the {GUID} info that displays in the UninstallString value.  

Example

Once the key is input press Next and then choose to attempt to uninstall.

If this is successful continue the process to remove any other Wave\Dell Access products from your computer.

Thank you Stephen!  It was a bit of a pain because you have to restart the tool for each instance, but I think I have all that old Access stuff cleaned out.

Now, if want get be able to use the Precision's finger print reader, what do I need to install?

Thanks again,

Peter

Device Manager see the Fingerprint sensor OK, but Windows Hello says it's not compatible.  The M6700 is pretty old, I though I remembered reading somewhere that these older sensors would not work with Hello.  Doesn't Dell have software for this?

Awesome news @ppappas

The fingerprint reader should now be supported by Windows 10 natively using Windows Hello.  This MS KB can assist in setting up your logon to use the fingerprint reader.  If Windows isn't detecting the fingerprint reader there is a firmware and driver package on the M6700 drivers and download page for control vault that may help Windows detect it properly.

says I can sign in with my fingerprint. However, when trying to add my fingerprint, nothing happens. I am certain there is nothing wrong with the fingerprint hardware as this worked fine when the system was on Windows 7. Is there something I am missing?  The whole point of deleting all the old Access stuff is so I can once again use the fingerprint reader.

@ SteveO1683 

Precision matricola