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April 26th, 2026 14:45
16 Plus DB16255, HELP Hover is possessed
I just got my laptop Dell 16 Plus DB16255 a few days ago. I have tried everything but, the touchpad pointer arrow has a mind of it's own.
Matters not if i turn the "hover option off or on, nothing changes. it opens and closes web pages, deletes emails without me even touching it. I cannot even use this laptop acting like this. Please tell be how to fix! Thank you.
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DELL-Daniel V
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April 26th, 2026 17:49
So to confirm, the touchpad is randomly moving the mouse/ its not responding correctly? Should this be the case, I would recommend trying to replicate the issue within the BIOS. If the touchpad is not responding correctly here, then your issue is hardware and you should contact support for a warranty repair.
The only other thing to try out should it not respond correctly in the BIOS is a hard reset.
Contact Dell GHN (Get Help Now) chat technical support Monday through Friday. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private Service Tag with them so that they can verify the ownership and warranty status. This will also generate a unique Technical Support case for your unique Service Tag.
BarbJo4
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April 26th, 2026 21:55
@DELL-Daniel Vā
Thank you, I will try those suggestions.