Dell OME backup/restore to NFS (3.10.x and 4.5.x)

Question

Hello everyone,

We are currently running OME 3.10.1 and planning to migrate to 4.5.0. While testing backups, I consistently get a “Failed” message when using NFS.

Our environment is 100% Linux, and we would prefer to use NFS for backups. However, even after reviewing the documentation, I’m unable to find the correct syntax for configuring NFS paths.

Could someone help clarify the following:

What is the correct format for specifying the NFS path?
Is there a way to increase verbosity or access logs that indicate why the NFS test fails?
Does the appliance provide a CLI command to test NFS connectivity?
What’s the recommended approach for scheduling backups from the appliance?

Any guidance or examples would be greatly appreciated!

DELL-Charles R · Answer

Hello

I have direct links to the documentation I hope this helps:

Configure a network share on a Linux server with a Network File System (NFS) for offline software update and backing up

OpenManage Enterprise appliances.

Backup an appliance - page 185

Configure an NFS network share on a Linux server - Page 197

https://dl.dell.com/content/manual49768716-openmanage-enterprise-3-10-x-user-s-guide.pdf?language=en-us

Troubleshoot Network Share Connectivity

https://www.dell.com/support/kbdoc/en-us/000217966/openmanage-enterprise-troubleshoot-section

You may contact support directly if you need someone to do a remote session to get a look with you.

The forum cannot do remote sessions.

DELL-Charles R · Answer

Hello,

Below is reference information for NFS backup and restore in OpenManage Enterprise (OME) 3.x and 4.5.x, :

Correct NFS Path Format

From OME 3.10 and OME 4.x User Guides:\ Use:

<server_IP_or_FQDN>:/<exported_directory>

Example:

192.168.10.50:/omebackup

Ensure OME has read/write access to that export.

References:

3.10 User's Guide Backup an appliance,

4.5 User's Guide Back up or restore

Enable More Verbose Logs

Logs are located here:

/opt/dell/ome/logs/ome.log

To troubleshoot, you can:

grep Backup /opt/dell/ome/logs/ome.log

And increase verbosity by running:

/opt/dell/ome/bin/ome_logging.sh debug

Then revert afterward to normal logging.

References:

3.10 User's Guide Backup an appliance,

4.5 User's Guide Back up or restore

The Troubleshooting document in OME GUI also provides NFS “Test Now” capability.

- Troubleshoot Network Share Connectivity

https://www.dell.com/support/kbdoc/en-us/000217966/openmanage-enterprise-troubleshoot-section 3

OpenManage Enterprise Troubleshooting Features

https://www.youtube.com/watch?v=Rr8qo0jO5Os

NFS shares 5:08 time mark

Scheduling Backups

Within the OME GUI (3.10 & 4.x):

Go to Application Settings → Backup & Restore.
Choose NFS as backup target, fill in details, click Test, then Apply/Save.
Under Set Schedule, select Run Now, Run Later, or On Schedule.

References:

3.10 User's Guide Backup an appliance,

4.5 User's Guide Back up or restore

aravindpadmanabhan · Answer

@DELL-Charles R​ Thank you for your prompt response. The attached guide shows only https method. I tried NFS method as per your suggestion.  However, without nfs:// the test button is greyed out However, the system can reach the share when I testI tried to enable FSD and add my keys to login, but getting this error Thanks

DELL-Joey C · Answer

Hi,   Have you tried using IP Address instead of FQDN?    The FSD is usually for tech support debugging and log analysis.

aravindpadmanabhan · Answer

@DELL-Joey C​ Hi, Thank you for the suggestion. Tested with IP with same results I was trying to get a shell to troubleshoot the connectivity. Thanks

Dell OpenManage Enterprise

Dell OME backup/restore to NFS (3.10.x and 4.5.x)

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