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February 6th, 2024 08:32

No Alert Mails from OME - SMTP and Alter Policy created

Hello ,

I configured SMTP under Application Settings / Alerts / Email Configuration . 

I was able to sent an Test Email to my Email Address . 

I configured under Alert / Alert Policys an Policy to sent me Emails with the following Settings : 

But no Emails comes in in case of an Error . 

What can go there wrong with this Configuration ? 

Moderator

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3.2K Posts

February 6th, 2024 13:51

Hi,

I'd be glad to help you troubleshoot the lack of alert emails from OME. Here are the consolidated steps and insights based on the information provided and potential causes:

Double-Check SMTP Configuration:

  • Verify Credentials: Ensure the SMTP server address, username, and password are accurate and match your email provider's requirements. Check for typos or case sensitivity issues.
  • Test Credentials: Use an online SMTP tester or OME's test email option to confirm correct authentication and email sending.
  • Port and Encryption: Use the correct SMTP port (e.g., 587 for STARTTLS, 465 for SSL/TLS) and enable the appropriate encryption setting (e.g., STARTTLS, SSL/TLS) if required by your email provider.
  • Firewall and Permissions: Verify that inbound emails on the receiving end are not blocked by firewalls or anti-spam filters. Add OME's server IP address to any whitelists as needed.

Review Alert Policy Settings:

  • Triggers and Severity: Ensure the alert policy is triggered by the specific event type and severity level you're experiencing. Check for any filters or conditions that might be preventing notifications.
  • Test Policy: Consider manually triggering an alert of the same type and severity to test if the policy indeed sends emails. This can help isolate the issue further.
  • Multiple Policies: If you have multiple alert policies, temporarily disable others to rule out conflicts or overrides.

Additional Troubleshooting:

  • OME Logs: Consult OME logs (e.g., /var/log/messages or specific application logs) for error messages related to email sending.
  • Review SMTP Server Logs: If accessible, check your SMTP server's logs to see if emails from OME are being rejected or dropped.
  • Network Connectivity: Test network connectivity between OME and the SMTP server using telnet or ping to ensure smooth communication.

Specific Considerations Based on Limited Information:

  • OME Version: While general guidance is provided, specific steps or UI locations might vary depending on your OME version. If possible, mention your version for more tailored advice.
  • Email Domain: If receiving emails on a domain you don't fully control, consult your domain administrator for potential restrictions or whitelisting needs.
  • Additional Configuration: If you've implemented custom configurations (e.g., using scripts or forwarding), double-check their accuracy and troubleshoot any potential interactions with the standard setup.

1 Rookie

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27 Posts

February 6th, 2024 14:08

Hello , 

As i describe - the Test Mail Sent Test was Successfully . 

Unfortunately the Alarms over my Policy dont arrive me . 

How can i test the Policy ? 

Michael 

Moderator

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8.4K Posts

February 6th, 2024 14:19

Michael-BGL,
 
While the test button in OME will test the email itself, it won't work to test alerts. To do that you will want to trigger that from the systems iDrac Test Alerts, that will let you pick the specific alert you want to test with.
 
Let me know if this helps.
 
 

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11 Posts

February 6th, 2024 22:13

I had a similar problem. For testing, I would load OMSA on a server and change the minimum inlet temperature to lower than the actual temperature, and that puts it in a warning state. Then it sends a trap to OME and you should get an email.

I wasn't getting an email, and the problem turned out to be that I had disabled IP6 on the VM text menu. Emails were sent ok after I re-enabled it. Not sure if that's your problem.

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27 Posts

February 8th, 2024 07:24

Good Morning , 

Try all , completely fresh Installation of OME 4.0 . 

Activate IPv6 

In OME i See Alerts , but no Email has sent . 

Any other Ideas ? 

Michael 

Moderator

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3.2K Posts

February 8th, 2024 14:08

Here are some steps you can take to troubleshoot and potentially resolve this issue:

  1. Check Alert Policy Configuration: Double-check the configuration of your alert policy to ensure that it's set up correctly to trigger emails for the specific types of errors or events you're interested in. Ensure that the policy is enabled and applied to the relevant devices.
  1. Verify SMTP Settings: Confirm that the SMTP settings you configured in OME are correct. Ensure that the SMTP server address, port number, authentication credentials (if required), and any other relevant settings are accurate. Sometimes, small errors in these settings can prevent emails from being sent.
  1. Check Email Spam Folder: Sometimes, emails from automated systems like OME can be marked as spam by email filters. Check your spam or junk email folder to see if the alert emails are being filtered there.
  1. Firewall and Network Configuration: Ensure that there are no firewall rules or network configurations blocking the outgoing SMTP traffic from the OME server. If necessary, consult your network administrator to verify that the necessary ports (usually port 25 for SMTP) are open for outbound traffic.
  1. SMTP Server Logs: Check the logs on your SMTP server to see if there are any errors or connection attempts from the OME server. This can help identify if there's an issue with the SMTP server configuration or communication.
  1. OME Log Files: Check the log files generated by OME for any errors or warnings related to email alerting. These logs may provide more insight into why the emails are not being sent.
  1. Test Email Alerts: Try triggering a test alert within OME (if available) or deliberately causing a simulated error on one of your managed devices to see if an email alert is generated. This can help isolate whether the issue is with the alert configuration or with the alerting system itself.
  1. OME Support: If you've exhausted all troubleshooting steps and still can't resolve the issue, consider reaching out to Dell phone support or consulting the OME documentation for further assistance. They may be able to provide specific guidance or troubleshooting steps tailored to your environment. If they solve your issue please share it with the community.

 

1 Rookie

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27 Posts

February 20th, 2024 06:30

@Dell-Martin S​ 

Good Morning , 

How can i check the OME Log Files ? 

How can i reach the Dell OME Support  ? 

Thanks 

Michael 

Moderator

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3.2K Posts

February 20th, 2024 14:03

Hi,

For the first question:

https://dell.to/48sl4Fw

 

the 2nd question you could find your local phone number you could get here https://dell.to/49FYZEr

 

 

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