RAID Status in LCD display different from Open Manage

Question

Hi!

I have a Dell PowerEdge R710 Server with 4 x SAS 146GB 15kprm disks originally configured as a RAID5 array trough the PERC 6/i integrated controller then mounting VMware ESXi 5.1.0 799733.

Some weeks ago the disk in tray 1 stated a fault status, so I bought two new disks Seagate ST3146356SS (the same as the ones mounted, one for changing the broken one and the other for future spare) and hot swapped the one in fault. I don't know why but it doesn't seem to work (the LED is still orange, while the others trays are green, while the LCD display states: System Software event: Drive Slot sensor, drive fault was asserted).

I also successfully installed the Dell Open Manage VIM 7.4.0-876 in VMware and trough another OpenManage Server Administrator installed in a Windows 2012 Server virtual machine connecting to the VMware host IP address I can manage it.

Now the question is: why the Open Manage shows me everything is ok (green mark) except from the firmware version while the LCD display continues bugging me about the drive 1 fault? Why the new disk doesn't appear in the Physical Disks inside the Enclosure Backplane but in a Physical Disks external container with a different LUN ID in the name (I also post a screenshot about this; "Sistema" is the name of the RAID5 array)? Is everything really ok, I mean: the RAID has been rebuilt so there is a fault tolerance once again and I now can sleep peacefully or not?

Thank you in advance!

Paolo Caviasca

DELL-Rob C · Answer

Hi there and thanks for the post.

Can you just clarify if you are running OME v1.2 or v1.3?

Or if this is just a general OM question, please cross post in the General System Mgt forum as you will find more OM guys that might have more info on this.

Thanks!

Rob

http://en.community.dell.com/techcenter/systems-management/f/

cameronredux · Answer

I would run these commands that require OMSA:

omreport storage vdisk controller=0

omreport storage pdisk controller=0

They will tell you the health of the virtual disk(s) for controller 0 and health of each physical disk. Was the disk you replaced a Dell "approved" disk? If not you may see a non-critical error for the drive ID on the drive you replaced.

cavy77 · Answer

Where can I run these commands? In my Open Manage Server Administrator 7.4.0 there doesn’t seem to be a place where I could execute commands... The new disks are the same product as the ones originally shipped in the server by Dell (same part number). Thanks! Paolo Caviasca

cavy77 · Answer

Now the disk 1 LED indicator is blinking green (as if there's activity and it's all right)!

The volume status is "Ready": this normally means it's ok and redundant!

All the four disks are online and now the disk 1 is both in the enclosure and in physical disks outside!!!

I didn't do anything! I don't understand...

cavy77 · Answer

The version is Open Manager Server Administrator 7.4.0 (OMSA?), not OME I think. Thanks! Paolo Caviasca

DELL-Rob C · Answer

Thanks for the detail.

Can you please cross post over in the General Systems Mgt forum? That's where the OMSA guys hang out and should be able to offer some ideas. :)

Thanks!

Rob

http://en.community.dell.com/techcenter/systems-management/f/

Dell OpenManage Essentials

RAID Status in LCD display different from Open Manage

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