Server Administrator not updating in OME

Question

I have a server running 32bit Server 2008. I have the latest Server Administrator 7.4. It is showing as an unknown server. I have verified the SNMP service is running and has the correct information. I have used the Dell Troubleshooting Tool. Name Resolution, Port, Services, SNMP all come back without any errors or issues. It is still not pulling in all the information in OME. Thanks, Kevin Fisher

DELL-Rob C · Answer

Hi Kevin,

Just to be super clear, can you tell me if the Dell Troubleshooting Tool SNMP test results include the version of Server Administrator (OMSA)?

And in your discovery wizard, can you make sure that only SNMP is selected (ICMP too is ok), but nothing else? that will help troubleshoot.

Thx

Rob

www.delltechcenter.com/ome

KevinFisher · Answer

It does Give me the MIB-II (system Name), the Server Administrator (Version), Storage Management (Agent Version) and Inventory Collector (Agent Version). SNMP is the only thing selected. Thanks, Kevin Fisher

DELL-Rob C · Answer

Hi Kevin,

Well that certainly indicates you should be properly set up to get it classified as a server.

The only other things I can suggest:

1. Disable all of your discovery ranges (right click disable)

2. Create a new disc range with just that single ip and only snmp selected.

3. Make sure you are respecting the case sensitivity of your SNMP community string.

4. Review other items in FAQ 3.6 on www.delltechcenter.com/ome

Let's try that.

Thanks,

Rob

KevinFisher · Answer

When trying to access it remotely, I get the logon screen but then gives me HTTP Status 403 - error. Description - Access to the specified resources has been forbidden. It is server 2003 R2

DELL-Rob C · Answer

Thanks Kevin,

Yeah for sure the TT results should include "Server Administrator version xxxxx" in the result set. This indicates something is not totally right with your OMSA install on that box. Are you able to run OMSA remotely against that server? If it is a Linux server (sorry, you may given me this info already), there is often steps that need to be taken to enable SNMP on that side and ensure OMSA is working correctly.

Thanks,

Rob

KevinFisher · Answer

Removing the server from the discovery range and creating a new Range resolved the issue with that server. The other server I'm having issues with has the latest Server Administrator installed and I noticed when I run the SNMP test from the Dell Troubleshooting Tool. It only tells me the MIB-II (System Name) and the Inventory Collect (Agent Version)

DELL-Rob C · Answer

Ok, right...looks like an OMSA configuration issue then. Not sure if it is easy for your to uninstall, reinstall OMSA on that box.

Or maybe check in the General Systems Mgt forum where the OMSA guys hang out to see if they can help fix it up.

Thanks,

Rob

http://en.community.dell.com/techcenter/systems-management/f/

Dell OpenManage Essentials

Server Administrator not updating in OME

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