Front line supervisors

I have a problem with the front line supervisors at Dell customer care/tech-support. None of them want to take a problem and shoot it up to the next level they rather take a bullet to the chest then either make a firm decision or push something up to the next level I have been working on my issue for weeks now yesterday I was on the phone from 1 PM to 6 PM. I got seven different phone numbers. I’ve been transferred from Canada to the US to Turkey and they all singing the same song instead of just moving it up to the next level and letting somebody who can make a decision, make a decision in competency at the highest level I don’t understand, but I’m voicing my opinion. I’ve actually talked to a regional manager managers, and they all seem to be protecting the next level supervisor let the next level do their job and if they can’t push it up to the next level of somewhere in there, we need to start firing supervisor who was scared stop worrying about your check your bonus or whatever take care of the customer. I’m the Customer help please