Click the blue "Get Help Now" on the right to start a private live chat session. Share with them the private Service Tag, issues, this thread link, and all of your troubleshooting. This will in turn generate a unique Technical Support case for your unique Service Tag.
Start by installing these drivers in this order, retarting after each one =
DELL-ChrisM2
Community Manager
•
1.1K Posts
0
November 11th, 2025 19:39
Before our users can assist, you need to state the specific Laptop model.
Cannar
1 Rookie
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1 Message
0
March 17th, 2026 02:23
I have a DELL PRO 14 plus ultra7 PB14250/32GB RAM/1TB SSD.no backlight keyboard and no touch screen too
l need help
DELL-ChrisM2
Community Manager
•
1.1K Posts
0
April 1st, 2026 18:20
Click the blue "Get Help Now" on the right to start a private live chat session. Share with them the private Service Tag, issues, this thread link, and all of your troubleshooting. This will in turn generate a unique Technical Support case for your unique Service Tag.
Start by installing these drivers in this order, retarting after each one =
BIOS
Intel Chipset Device Software
Touch Panel Firmware Update Utility