Unsolved
This post is more than 5 years old
1 Message
0
7844
January 27th, 2002 22:00
Cannot reinstall Windows ME
Several months ago we upgraded to Direct X 8.1. Ever since then we have noticed problems installing new hardware and other programs, especially those requiring windows to automatically install or those requiring the use of CDs for the software. The system hangs or stops responding when the installs take place. I have even reinstalled the CD hardware.
We have researched the problem as it has become increasingly worse and the system has begun intermittently hanging up. The research has led us to believe that we need to reinstall windows ME, however, multiple attempts to do so have led us to the system hanging just as the program attempts to install files. This happens even when we prompt from DOS.
We have Norton and have shut down all the Norton programs when we attempt to perform the reinstall. Is it possible I need to uninstall Norton and reinstall after I reinstall ME? I am stumped.
HELP! What can we do?
Model: Dell Computer Corporation L700cx (Desktop)
Service tag:
Processor
Intel Celeron, 700 MHz (66MHz external)
BIOS
Intel Corp. A09 11/13/2000
Memory
128MB (BIOS), 127MB (Windows)
78% free resources
2 memory slots, 1 free
Video
Intel(r) 82810E Graphics Controller
800x600 pixels, 16 million colors
Disk
C:\ (FAT32) 19059MB total, 7173MB free; 1% fragmented
(Scanned 1/27/2002, Defragged 1/22/2002)
D:\ CD-ROM
Drive C - Maxtor 5T020H2 Rev TAH71DP S/N T2H2FJSC
Network and Modem
(net) Internet Connection Sharing
(net) Linksys. Linksys LNE100TX Fast Ethernet Adapter(LNE100TX v4)
(net) LinkSys Group Inc. Linksys LNE100TX(v5) Fast Ethernet Adapter
Operating System and Browser
Windows Me (Windows Me 4.90.3000 )
Original setup date: 6/27/2000
MSIE 5.5; Win 9x 4.90; T312461
Proxy: No proxy set
HTTP level: direct 1.1, proxy 1.0
Scripting version: 5.1.0.4615
Virtual Memory and Cache
Swap file on C: Min 129292KB
File cache: Max 524288KB
Full system memory used by Windows
We have researched the problem as it has become increasingly worse and the system has begun intermittently hanging up. The research has led us to believe that we need to reinstall windows ME, however, multiple attempts to do so have led us to the system hanging just as the program attempts to install files. This happens even when we prompt from DOS.
We have Norton and have shut down all the Norton programs when we attempt to perform the reinstall. Is it possible I need to uninstall Norton and reinstall after I reinstall ME? I am stumped.
HELP! What can we do?
Model: Dell Computer Corporation L700cx (Desktop)
Service tag:
Processor
Intel Celeron, 700 MHz (66MHz external)
BIOS
Intel Corp. A09 11/13/2000
Memory
128MB (BIOS), 127MB (Windows)
78% free resources
2 memory slots, 1 free
Video
Intel(r) 82810E Graphics Controller
800x600 pixels, 16 million colors
Disk
C:\ (FAT32) 19059MB total, 7173MB free; 1% fragmented
(Scanned 1/27/2002, Defragged 1/22/2002)
D:\ CD-ROM
Drive C - Maxtor 5T020H2 Rev TAH71DP S/N T2H2FJSC
Network and Modem
(net) Internet Connection Sharing
(net) Linksys. Linksys LNE100TX Fast Ethernet Adapter(LNE100TX v4)
(net) LinkSys Group Inc. Linksys LNE100TX(v5) Fast Ethernet Adapter
Operating System and Browser
Windows Me (Windows Me 4.90.3000 )
Original setup date: 6/27/2000
MSIE 5.5; Win 9x 4.90; T312461
Proxy: No proxy set
HTTP level: direct 1.1, proxy 1.0
Scripting version: 5.1.0.4615
Virtual Memory and Cache
Swap file on C: Min 129292KB
File cache: Max 524288KB
Full system memory used by Windows
No Events found!
gmb79819
1 Rookie
•
50 Posts
0
January 27th, 2002 22:00
The_Namek
2 Intern
•
2.8K Posts
0
January 28th, 2002 02:00
I'd check out Microsoft knowledge base article Q281967 and perform the steps listed before going through the process of formatting your hard drive and doing a clean install of Windows ME. You may find it's not necessary.
Custom built Athlon Thunderbird 800MHz, Abit KT7A mobo, 256MB PC133 SDRAM
Maxtor DiamondMax Plus 40GB 7200RPM ATA 100
MSI StarForce 818 nVidia GeForce2 MX 32MB 4xAGP
Micron 700Mx 17" monitor
E-IDE 50x CD-ROM, Yamaha 16x/10x/40x CD-RW
Turtle Beach Santa Cruz DSP Sound, Altec Lansing ACS-33 speakers
Toshiba PCX1100 DOCSIS cable modem, Linksys NC100 FastEthernet 10/100 NIC
Philips Vesta Pro Scan PC Camera, Logitech optical wheel mouse
Win 98SE
Goonboy
2 Intern
•
2.4K Posts
0
January 28th, 2002 15:00