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December 11th, 2005 21:00

Computer stuck in bios while booting up

ive had my xps system (windows xp)for six weeks now and for the last two weeks the system sticks on bios when booting up.the only way i can get the machine to load windows up is by switching it off then quickly switching it back on again.i have emailed dell about this and get an automated response saying they would look at it .had NO response and this has happened three times now.phoned dell up was waiting on the line for 40 minutes to be told the queue had closed lol.whats up with my machine?
also my dell mouse keeps going into a spin whats up with that?should i have gone to my local computer store for a system instead?:smileymad:

19 Posts

December 11th, 2005 23:00

Thanks> i unpluged my new joystick and comp seems to bootup ok now:smileywink:" unless it was a fluke" tested it twice booted up ok..thanks again..just gonna have to plug it in after bootup i guess only use it to play battfield 2..done away with dell mouse mat could be that causing my mouse cursor to go all over the place,weird tho it did work ok on it for a while...

121 Posts

December 11th, 2005 23:00

Have you installed any USB devices recently?  I've had this occur with my Dell and my previous computer that I built.  Certain USB devices would prevent the computer from booting.

I'd suggest removing everything but the keyboard and mouse and see if it still occurs.

92 Posts

December 12th, 2005 13:00

Yeah noticed my Steering Wheel was being checked during post and would hang as well. just plug in now when I need it.

Community Manager

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54.3K Posts

December 12th, 2005 15:00

Make sure

* Click Start- Shutdown- Shutdown- Ok or Click Start- Turn Off Computer- Turn Off
* Turn on your computer, and watch the keyboard lights. As soon as they flash, press the F2 key
* The message, Entering Setup should appear
* Down arrow to Integrated/Onboard Devices [press Enter]
* Set USB Emulation/USB Controller to No Boot
* Press the [Esc] key, and then [press Enter] to save the changes and reboot the system

19 Posts

December 13th, 2005 09:00

Just tried the no boot in controllers still won't boot while joystick left in usb

121 Posts

December 13th, 2005 10:00

I've turned of the USB boot option as well and it made no difference.  Do you have your joystick plugged directly into the computer or a hub?  If a hub, you may try plugging directly into your pc otherwise you can try vice versa.  Just a thought - it may or may not work for you but it worked for me.

19 Posts

December 13th, 2005 10:00

P.S   have to re -calibrate the joystick tho everytime i plug it in otherwise it dont work properly,which is annoying:(

19 Posts

December 14th, 2005 07:00

its plugged in computer USB port dont have a HUB.presume hub is a seperate box for dsl and network stuff ect..at back of pc i got 4 usb slots in a row which are all in use -mouse /keyboard/dsl/joystick.....do have 2 more below but nothing will work in those? just thought id try a different port,according to setting up my pc they suppose to have keyboard and mouse in those lol..

December 14th, 2005 18:00

I am having the same problem as the rest of you are having.  When attempting to reboot the machine freezes after the BIOS loads and before the OS loads.  After numerous frustrating attempts to call tech support I am right where I was when I received the machine.  It is a BIOS and USB conflict issue that Dell needs to address (IMHO).  Setting the USB to no boot has not solved the problem and should not be the final solution even if it worked.  When we pay this much for a machine we expect everything to work. Period!  When you add additional USB devices the problem gets worse and I have yet to once get it to boot when the hub from the monitor is connected to the tower.

The suggestions I have received from tech support, when I could finally get through and then after being redirected to XPS support, has been:

  1. Change the USB option in BIOS to no boot – nope didn’t work.
  2. Disable hyper-threading – nope not an option, if I wanted a machine without hyper-threading I would have gotten one for about $1000 less.
  3. Disable the dual core processor – nope, same answer as previous, except we are now at $1500 less.
  4. Remove all USB devices and then attach them after booting.  Was this guy serious?

Maybe I wouldn’t be so upset if one of these proposed solutions was acceptable and worked!  Is Dell working on a fix or are they ignoring the issue hoping it magically corrects itself?

Acknowledging that a problem exists and communicating to us what steps are being taken to correct it would go a long way to satisfying my complaints.  I have yet to see any Dell representative admit that this problem exists, do they think this is all user problems or that by not admitting it we will think that it really doesn’t exist?

The only solace I have gained from this community board is I now know without a doubt that I am not alone.  Maybe that was the intent?  Misery loves company.  Here’s hoping dell actually does some actual customer service and fixes the problem

Scott J. Lloyd

19 Posts

December 15th, 2005 06:00

Know what you mean,i had serious doubts about getting a pc through post but thought DELL was a reputable company and been on go for a while so  thought there shouldnt be any problems with the pc's they sell.Hope it doesnt turn out that i should of paid a bit more and got a pc made up to my spec from a local shop where i can at least take it back or see someone about any problems.by time you've paid a large phone bill or paid out to send it back or whatever, it  would of made the price up.Guess we stuck with faulty goods then and may need to use local store to sort our pc's out after all in end.Ive only just started paying for my pc lol hope it keeps going before i finish paying for it..I should of done my homework before buying..I live in UK paid out £1400.00 for mine..thought a XPS would do ok playing battlefield 2 but mine seems to struggle with graghics turned up but not to full...3.2 mhz 1gb ram with top of range ge-force card...game freezes for a sec bit like lag but pings at 50..ps  just bought a new mouse (hope its not a start of things to come)it works fine dont know why dell's mouse went funny...

Community Manager

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54.3K Posts

December 20th, 2005 15:00

All,

Did you try all front and rear USB ports?

19 Posts

December 20th, 2005 20:00

all but the front which i dont really want cables showing there as my 1 year old will pull on it,and if i take the joystick out i have to recalibrate it as it doesnt seem to want to remember ive already done it..

Message Edited by MARK40 on 12-20-2005 04:52 PM

December 20th, 2005 20:00

I have tried any and all combinations of USB ports. Also I have tried with just the minimum USB connections possible, the keyboard. I even hooked up the mouse using the old style PS2 connection. That made little difference. The more USB devices connected the more likely it is to fail but it fails wwith a minimal configuration nonetheless. Additionally, I have tried the keyboard in each one of the six USB ports in the back of the machine and experienced failures on boot each time. When a boot failure occurs the numbber 4 system trouble light is always lit and sometime the number 3 light is lit as well.

121 Posts

December 20th, 2005 22:00

I've had similar boot problems.  I've had the PC fail to boot with the #4 diagnostic light lit - I posted here, and still no one has been able to tell me what that's supposed to indicate.  The #4 light, alone, isn't listed in the manual.
 
I've had the PC "lose" the DVD drive.  Usually that'll happen during a reboot and I'll get a message that a PATA drive is not detected (or something to that effect).  Once though, it happened when my PC resumed from Standby mode - the drive was "gone".  I did check the cables to ensure they were seated firmly and they were; I even unseated and reseated them... Still happens.
 
Lately, I've had a couple instances of the 3 and 4 light being lit upon boot.  This, according to the manual, is supposed to be indicative of a memory failure.  Knowing that memory problems can exhibit themselves in a variety of ways, I though, finally, I've discovered what's been causing all my problems.  Funny thing though, I can run MemTest86+ all night long without it detecting a single memory error.  Guess that wasn't it either!
 
My XPS 600 has been 'flaky' from the day that I purchased it and I've simply resolved myself to put up with it.  I don't encounter these issues often, however, unlike the typical user, I rarely shut down the PC so I expect if I where to reboot/shutdown more frequently, I'd be experiencing these boot problems more often.  I purchased the 3 year warranty so if the problem worsens I suppose I'll break down and contact Dell support.  However, I won't do that until absolutely necessary as I truly have no desire to sit on hold for hours only to wait for someone who speaks marginal english and probably knows less about troubleshooting computers than I do.
 
Despite all this, I'm moderately satisfied with my purchase.  I wouldn't purchase a Dell again, and I'll return to building my own PCs.  But for the price that I got the XPS 600 along with the 24" monitor, it makes it a little easier to accept all it's problems.  Believe me, I had considered returning it and the only reason I didn't was I didn't want to part with the 2405fpw - I am EXTREMELY satisfied with it.  I got the monitor for a ridiculous price with my system purchase and figured I'd have to pay full price if I returned the system and not the monitor.  But I digress...
 
I'm hoping though that all these problems are due to a faulty BIOS and that Dell will simply post a fix.  Am I wishing for too much?

December 21st, 2005 02:00

I hope you are not expecting too much but I'm afraid you are. Also a previousl poster is much more forgiving than I am, at this price the machine should work out of the box, no exceptions, no excuses. This thread has been going for at least 2 weeks and there are simular threads throughout this forum. Finally a Dell rep actually posted something, a question with no suggestions but a post! Up until that simple question, which could have been answered if the rep had read the entire thread, Dell's feedback had been completly absent.

Specifically, I suggest he look at my service requests and call record. I have spent a minimum of 20 hours with tech support (Dell's term for the group - not mine!). I suggest the Dell rep read the entire thread before asking another question that has been previously answered in various posts and all the fixes that have already been tried.

I even had one support tech tell me that I should expect this - "it is a complicated machine and that is just what is going to happen because of residual power". When it wouldn't boot from the Dell resource CD I was told - "why do you want to do that - use the Windows CD" excuses no solutions - I'll stop now as all of this is in previous messages to this thread. The worse part is the complete lack of any comments, suggestions or even an aknowledgement of the problem. I cited a Business Week article early in this tread that reported BIOS problems with some of the early machines. Dell has finally agreed (or so they have said) to send me a new tower, but that was more than a week ago and there is nothing yet in the system about the replacement and my emails have not been answered. Although in the email they stated to write if I had any questions.

The machines have a problem, plain and simple and Dell is doing nothing to address our concerns. Spending > $2000 and possibly as much as $3,500 you would think they would try to provide some service.

Enough ranting and venting on my part but I wish all of you in the same noat as me to please keep calling tech support, write letters make as much noise as you can so Dell will start to pay attention and work on a fix to this problem.
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