I HATE my computer

Ditto on the uneasy feelings, I purchased the 4100 for a replacement of a "home brew" unit built by a computer repair person, I just thought I was having problems with that one, at least I got the satisfaction of talking to and getting repair done with an actual person. I just purchased my unit Jan. 1 of this year and have fought extensive problems since day one, I have got the 3 year Service Policy but doubt if anyone at Dell thinks my unit is important. I have yet to receive an email in any timely manner from Dell, needless to say most of the problems I'm having stem from the Dell Factory Installed System. I am not a guru either and feel like I've been taken to the cleaners with this outfit, but will not go down without a fight, guaranteed. Argue to the end!

Hi,

Wow...that's one hell, and I do mean, HELL of a story! I have the exact same system as you and haven't had the same experience as you did; it's actually been a very good one for me.

Which brings me to my point, after reading about all of your problems...and that you've spent over $700 for outside technicians to come in and try to "cure" your computer...as well, as constantly use Dell Support services, only to find the help to be a temporary fix...my only thought and advice to you is:

1. You got stuck with a Lemmon! It happens...it happened to me once...and I, as much as I didn't want to take apart the computer and package it back up (which is one big pain in the you know what),and then have it picked up...it turned out to be the best thing I ever did. (this was with a different company; not w/Dell).

2. You've had the computer now approximately 6 months...and now you've still got time (if you take the basic support plan, of 1 year in house support, 3 years support)...it's still not too late to have them send a Technician to your house...!
Like they say, "A picture is worth a thousand words"...and I suspect, that when a techician, sent by dell, sees WITH HIS ON EYES all the things that are wrong with your computer...I think he'll make things happen for you.
The trick is, "how to get a Dell technician to honor their contract and actually come to the house, during the first year". Now, since I haven't had to do this, I have no specific tips...still...business is business...and the CUSTOMER IS ALWAYS RIGHT...and if they refuse, you REFUSE to stop badgering and threatening them w/legal action, if they do not honor their agreement.

I feel really bad for you...it's a terrible feeling to spend all that money, for something that you expect to give you pleasure and make your life easier; only for it to turn your life into a living hell (in terms of the computer).
Don't take NO for an answer and stop spending money on outside technicians coming to your house...
I don't think mentioning to them that you've had other techinicians working on their product, will be helpful to you...(it might invalidate the contract...but, I could be wrong about that)...so, when you speak with them, If I were you, I'd just leave that piece of information out.
Best of luck, Jay
PS...Perhaps, you can do another POST entitled, "How do you get a dell technician, to come to your house, when they refuse to" (assuming you've asked them, and they have rejected your request).

File a complaint with eComplaint.com.
It goes world wide and to the CEO's of the companies

Just curious...I entered "ecomplaint.com" and I got a "no address error message"...I tried it several times, and well, perhaps the address has changed?

You are still within your 30 day return period. If I were having that much problem, I would contact customer service and request a return authorization. Return it and get a new one!

I purchased a 4100 in August 2000, I was having many of the same problems as you. I was not going to stand paying $1500.00 for a piece of crap!
This is how I got results: Every time I had a problem I would call tech support and wait , and wait , and wait - troubleshoot and troubleshoot , this is the only way, a lot of patience.
After about 8 calls and many long hours and days on the phone FINALY BAD HARD DRIVE.
The good news - they sent a tech out and replaced the HD within 3 days , My system is fantastic now.
GOOD LUCK

Try here:

http://www.ecomplaints.com/

Copy & Paste this to your web browser address bar.

Bill (not Gates)

Thanks, but like the others, I tried ecomplaint.com as well as www.ecomplaint.com and it's not there.

Bingo! For everyone who has the program Resolution Assistant, "USE IT" it works wonders and is a very simple process. Most of their suggestions 'do work' and if they don't just try it again another time, I've worked my problems out and I'm very satisfied with the results.

Hi,

I'm not the guy who originally suggested to go to that site, but, like you...I punched in the wrong site and also didn't find it...it's because we punched in, "eComplaint.com".

THE CORRECT ADDRESS IS: "eComplaints.com" (don't leave out the "s" is complaint(s)...and then you'll Get There.

I don't know how much good it'll do you...but, at least you can check out the site and see what he has to offer. I rather liked the site...but, will it help your problem, I have no idea.

You need to get in touch with management at DELL and start sending "NOTARIZED LETTERS" and keep this whole thing well documented in a diary form, cause it seems that you really got the shaft...and I feel bad for you....Good luck (don't give up)>...........Jay