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khadijah13

3 Posts

91558

July 13th, 2002 05:00

ialmrnt5 error

okay, i've had my dell 4600S for three days now. last night, while working, i got a blue screen that said that windows had shut down because of some sort of error that had to do with a 'ialmrnt5' file. did a little research and it has something to do with a driver. does anyone know what this is or what the hell i do to fix it? i mean, come on, my system is BRAND NEW!!!

jme321

2 Posts

August 13th, 2002 17:00

I'm having the same problem. Were you able to find a solution?


jme321

2 Posts

August 13th, 2002 18:00

I assumed it was a video Driver error so I installed the Intel 845 G/GL Integrated Video Driver twoards the end of July. When I was still having a problem I checked the Dell website again and there was a newer version dated 7/31/02 so I installed that one hoping that the problem would be fixed. But the blue screen of death still pops up a couple of times a day and when I restart it says that the problem is with ialmrnt5

khadijah13

3 Posts

August 13th, 2002 20:00

yeah, i found a solution alright - A NEW SYSTEM!!! after pulling what seemed to be 40,000 wisdom teeth, they sent me a new one. all the stuff about installing the latest drivers is bull, regardless of what you install you'll still get the blue screen. believe me, i've been there. my thing is, if i have a BRAND NEW system that was custom built, why should i have to install ANYTHING? good luck my friend. (can you tell there's a little animosity there?)...

tbahea

1 Message

November 4th, 2002 17:00

boy are you right on!!!!  I have had the same problem and i am fed up.  customer support has no idea what causes this problem or how to resolve it.  they have you go through so many hoops.  they are grasping at straws on this one.  they continually make promises about when then will call back, but the are never on time.  i think their support is terrible.  i have had them trying to fix this problem for about three months.  i have demanded to speak with a manager but they will not put me through.  it is always "lets try this one last thing",  well, the one last this is going to happen tomorrow morning and they said if it did not work i would be transfered directly to a manager and a new system would be sent out.  i will believe it when i see it.  just terrrible support.

bishy

1 Message

December 23rd, 2004 14:00

great i now have the same problem and after only around 2 weeks of having the computer and not even having the internet on it yet its not like ican easily go and download the drivers as my only internet access is through my old computer, and even if i do do u think that just wont work,
i feel like i;v paid a fair amount for this computer and its had nothing but problems since i got it, i am so annoyed if i knew this was going to happen i would have been content sticking with my old knackered laptop which is still going and working alot better than my brand new computer.
shall i even bother going through all teh bother installing all my wireless internet stuff to get online to download the driver updates?
 

Asopu10

3 Posts

January 21st, 2005 14:00

http://support.intel.com/support/graphics/intel915g/sb/CS-016497.htm This is a link to intels oppineon and solution on this problem. I would just like to say thank you to Dell. They have successfully put me on hold and disconnected me from there helpline the most imes. I live in the UK and can not access the UK support site, you have no technical support, your products are full of faults and your staff do not seem to know anything about your computers. NEVER BUY DELL!!!:mansad:

JTLanzi

1 Message

March 10th, 2005 02:00

Had same problem with ialmrnt5 driver straight out of the box. Brand new 4700 System is **extremely** unstable. Freezes and blue-screens multiple times a day. Downloaded latest driver from Intel site as recommended by someone on this thread. Saw some improvement. However, the problem is still present. I can make the system crash every time I try to print from Adobe Acrobat Reader. It just seems silly that a system with problems of this magnitude would ever ship from Dell. 

Googled on the problem, and it seems to be ubiquitous. Though, the tech. support guy that I got had never heard of the problem. He talked me through a few things that made the problem so bad that I could not even boot without getting the error or a blue screen.

Was able to stabilize the system by disabling all hardware accelerations. This is not an acceptable solution.

Still waiting for a callback. But I won't hold my breath...

bprop

5 Posts

December 9th, 2005 01:00

I have just received this XPS M140. (22 days) I have checked with Dell support they say I have received the latest drivers.  Still getting the blue screen with the ialmrnt5 error.  Need help

bprop

5 Posts

December 9th, 2005 01:00

Not yet - Dell seems to think it is with the Sonic DVD player.  I called Sonic - They were no help

lappr

2 Posts

January 8th, 2006 21:00

This update won't work for me.  I was given this from the support people too and have downloaded it 3 times.  It downloads fine but it won't install.  I get the error message "This driver cannot be installed on this computer.  Please contact the computer's manufacturer for further information."  This fixed the problem for you??  Dell also gave told me to download R112732 which I did, but it didn't help.  I've had this computer 2 weeks and can't even play games on it!! 

eva123

6 Posts

March 16th, 2006 15:00

Hi, has anyone figured out how to fix this issue yet? I just bought the XPS 140 and all I want to do is connect the VGA cable to the PC-IN slot of my tv and I get that BSOD indicating the same ialmrnt5 infinite loop error. I called Dell and they gave me a runaround for THREE hours and then hung up on me?!!!! I have uploaded new drivers, changed resolutions etc but nothing seems to work? Any solution/suggestions would be GREATLY appreciated!!! Thank you!

Message Edited by eva123 on 03-16-2006 11:24 AM

SaintLK

5 Posts

May 23rd, 2006 01:00

We have a common problem here with the "ialmrnt5.dll" display driver. We also share the common problem of having this problem despite it occuring on a new dell computer.

To justify common cause I suggest we list out our computer specs and any way to replicate this problem.

Personally, the (blue screen of death) BSOD occurs when I try and run the following programs:

Heroes of Might and Magic 5
Warcraft: The Frozen Throne

Another common point: DELL technical staff have "never" heard of this problem before. lol. how interesting eh?

Initially the programs start up and after the inital cinematics, the computer freezes and the BSOD appears with the ialmrnt5.dll error AND a "stuck in an infinite loop" error.

The problem system specs are as below:

Dell Inspiron 4600
Mobile Intel® 945GM Express Chipset (yes.. integrated graphics)
DirectX 9.0c


IMO.
It's a hardware problem. The technical fella asked me to run "dell diagnostics". I'll run that thing in couple of hours and then we'll see. =P

SaintLK

5 Posts

May 24th, 2006 08:00

Dell diagnostics didn't turn up anything unusual.. My program still hangs. Someone please try and get a solution soon.

SaintLK

5 Posts

June 8th, 2006 01:00

After 3 weeks. Dell replaced my motherboard. The problem was rectified.

Though relieved, this solution had an ostensibly bittersweet ending. Dell should acknowledge that their diagnostics tool is inept in detecting certain hardware faults and not keep insisting that there is nothing wrong with their systems and instead blame the software vendors.

Special thanks to HuiLing of DELL support Singapore for her dedicated follow-ups and patience. =P

p.s.

any IALMRNT5.dll errors.. the problem, if unique for the same program, should lie with Dell.

Cheers.

whicky1978

5 Posts

October 7th, 2006 05:00

I have had the same problem, and the same lousy service by Dell support. Many other people are having the same error and the same kind of pc crashes, and the same lousy service. Dell sent me some discs, I waited for them, but they turned out to be discs I already have. They want me to manually reinstall windows.
 
Anyways,  I figured out that I was not going to get any help from them, so I started trying to find my own solutions. My system is much more stable than when I first got it, but I still have problems such as booting up with no sound. With most people, lousy hardware seems to be the issue. I updated both my video driver and my intel Matrix Storage Manager,  the second one seem to help the most. I also upgraded the BIOS.  I've also updated the DLA driver. Now, my pc can sit idle, and not usually revert to 4bit resolution mode.
 
If you are only using your XPS or Dimension for productivity (office work), and not video or games, you could slow down the hardware accelerator. Although when you pay lots of money for a pc, you expect to get your money's worth. New PC's are supposed to work! :smileymad:
 
I would take confort knowing that Dell is  thoroughly investing the problem seeing that the failure rate of there PC's this year is so high. One website dedicated to this problem had over 1000 hits.
 

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