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3155
June 9th, 2005 13:00
MS upgrade, Graphics controller
Hello, just got an Micro-Soft upgrade notice on my toolbar (Dell 3000, WinXP) saying an upgrade was ready to install... told it go ahead, express choice, it tries, then says not able to install or, failed to install... it's tried eight times already... I wonder what's wrong? Anyone?
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burnsfather
10 Posts
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June 9th, 2005 15:00
I have the same issue but I'm running a Dell 4600 on Windows XP. As I am unsure of the type of "on board" video I'm running I'm not sure if this an update I really need. I am also attemtping to contact Dell via the Chat option.
burnsfather
10 Posts
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June 9th, 2005 15:00
As a side note, unless you shut off the upgrade notification (advanced option)for this particular upgrade file the automatic update notification will continue to happen.
DELL-Chris M
Community Manager
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June 9th, 2005 15:00
Never load the old Microsoft or Dell driver.
INTEL -
Dimension 2200, 2100, L___cx, L___cxe, L___r and Optiplex GX100, GX110, GX150 use the Intel 810 video driver -
* Click Intel 82810 Graphics Controller
* Click your operating system
* Click Go!
* Click the latest Graphics Driver
* Next to English, click the file
* Click Download (recommended site)
* Click Save
* Click the Desktop icon
* Click Save
* Double click the downloaded file from your desktop. Follow any prompts to install the driver
Dimension 2300, 2300C, 2350, 2400, 4500C, 4500S and Optiplex SX/GX260, GX60 use the Intel 845 video driver -
* Click Intel 82845G Graphics Controller
* Click your operating system
* Click Go!
* Click the latest Graphics Driver
* Next to English, click the file
* Click Download (recommended site)
* Click Save
* Click the Desktop icon
* Click Save
* Double click the downloaded file from your desktop. Follow any prompts to install the driver
Dimension 3000, 4600 and Optiplex SX/GX270 use the Intel 865 video driver -
* Click Intel 82865G Graphics Controller
* Click your operating system
* Click Go!
* Click the latest Graphics Driver
* Next to English, click the file
* Click Download (recommended site)
* Click Save
* Click the Desktop icon
* Click Save
* Double click the downloaded file from your desktop. Follow any prompts to install the driver
NOTE - There are no Windows 2003 specific drivers. You must use the 2000/XP drivers
Dimension 4700 and Optiplex SX/GX280 use the Intel 915G video driver -
* Click Intel 915G Graphics Controller
* Click your operating system
* Click Go!
* Click the latest Graphics Driver
* Next to English, click the file
* Click Download (recommended site)
* Click Save
* Click the Desktop icon
* Click Save
* Double click the downloaded file from your desktop. Follow any prompts to install the driver
DELL-Chris M
Community Manager
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June 9th, 2005 16:00
Cannot display this video mode or out of scan range error after Windows Update push -
NOTE - The effected driver has been removed. Please turn on your automatic updates
* Restart the system
* When the three keyboard leds flash, press F8 to bring up the Windows XP boot menu
* Choose "Enable VGA Mode" [Press the Enter Key]
* Once booted, set the resolution correctly for the display (most likely1024x768)
If the above steps fail to resolve the issue, follow these steps below. Repeat, only do these if the above instructions didn't work.
* Restart the computer
* When the three keyboard leds flash, press F8 to bring up the Windows XP boot menu
* Scroll to and select Safe Mode [Press the Enter Key]
* Select the first or only operating system [Press the Enter Key]
* Press the Windows + Pause/Break keys to open the Device Manager
* Locate and open the Graphics Adapter listing
* Open the Driver Tab
* Perform a Driver Rollback
* When finished, restart the computer
Message Edited by DELL-ChrisM on 06-09-2005 01:31 PM