need help!!!error code 2000-0123 -Memory-Integretiy test discrepancy

Sir,

I try to remove 1 of the ram but the same errror code.

Thanks,

kun daiyan

Sir,

I try to remove 1 of the ram AND TRANSFER TO ANOTHER SLOT but the same errror code.

Thanks,

kun daiyan

SERVICE TAG  [Amin Note: Service Tag Edited per TOU policy] 

Hi kdaiyan,

As per the tests you have performed we are not able to determine if which RAM is faulty or which RAM slot is faulty. We will have to troubleshoot further to isolate the issue to either RAM modules or the RAM slots on the motherboard.

I see that your computer was shipped with two memory chips on your computer. Do not run the test on the free slots i.e. ‘slot3’ and ‘slot4’.Please remove both memory chips from the ‘slot1’ and ‘slot2’. I’d like you to run four tests on your computer.

1. Connect ‘Memory 1’ to ‘slot1’ and run the diagnostic memory test.
2. Connect ‘Memory 1’ to ‘slot2’ and run the diagnostic memory test.
3. Connect ‘Memory 2’ to ‘slot1’ and run the diagnostic memory test.
4. Connect ‘Memory 2’ to ‘slot2’ and run the diagnostic memory test.

Let me know the errors you receive from the test.

problems seems the same on my XPS L702X except that even if I try to swap the Memory from either slots, same

problems over and over.

I'd like to have some advice about this problem. Got some computer shutdown and corrupted some files, and

had pretty much problems to finally been able to correct windows files (had to restore from a system restore date).

But I know the Memory problem is still there.

My computer is not even 2 years old, and I find this quite annoying.

Any help would be appreciated.

thanks

Mario

Hi Mario,

Two beeps on XPS 702X indicates "No Memory (RAM) detected". Usually two memory slots or modules do not go bad at the same time. You can try cleaning the memory slot and then reseat the memory modules. Take memory modules out. Try one memory at a time in each slot and try powering on the computer. You can find detailed instructions on reseating memory modules from link: http://dell.to/10XvBUV 

If the issue still persists, I would suggest you to get a new memory module and see if system works with that. If the issue still persists, it is an issue with the motherboard and might need replacement. 

Please share the findings. 

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