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'No audio device" - Dell Dimension 8300
I recently had to update the BIOS and then had WinXP reinstalled the Intel(R) PRO/100 VE Network Connection in order to reestablish my Ethernet connection with my network. After doing this, I did not get sound from my speakers. I went to the Volume Tab of Sounds & Audio Devices it tells me "no audio device". Yet, when I click the Audio Tab and Hardware Tab, all my settings, devices and drivers are working properly.
I went into the BIOS to see if the Audio was actually On. It was not. So, I turned it On, rebooted and WinXP detected New Hardware. I ignored the WinXP Hardware Install and inserted the Dell Resource CD: Drivers & Utilities and it seemed to install the driver software. When rebooting I did not get the WinXP Found New Hardware, but there is still no sound and when I got to the Volume Tab of Sounds & Audio Devices it tells me "no audio device". Yet, when I click the Audio Tab and Hardware Tab, all my settings, devices and drivers are working properly.
I attached my Plantronics USB Headphones because it did not require an On-Board sound card and I hoped that at least the headphones might work& they do not work, so I detached them.
I emailed Dell Support yesterday and hoped they would answer quickly. Unfortunately, no return email yet This is truly an inconvenience because I have a voice chat session scheduled for tonight. I would a grateful for help.
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Here are the details from SiSoftware Sandra Lite, which detected my mainbord and other information:
System
Manufacturer : Dell Computer Corporation
Model : Dimension 8300
Mainboard
Manufacturer : Dell Computer Corp.
Multi-Processor (MP) Support : 1 Processor(s)
MPS Version : 1.40
Model : 0M2035
On-board Devices
Intel Pro 100 VE Network Connection : Ethernet Adapter (Enabled)
AC'97 Audio Controller : Sound Adapter (Enabled)
System Memory Controller
Location : Mainboard
Error Correction Capability : ECC
Number of Memory Slots : 4
Maximum Installable Memory : 4GB
Bank 1 - CHANNEL A DIMM 0 : DIMM Synchronous SDRAM 512MB/64 @ 400Mt/s
Bank 2 - CHANNEL B DIMM 0 : DIMM Synchronous SDRAM 512MB/64 @ 400Mt/s
Bank 3 - CHANNEL A DIMM 1 : Empty
Bank 4 - CHANNEL B DIMM 1 : Empty
Chipset 1
Model : Dell Computer Corp 82875P,E7210 Memory Controller Hub
Revision : A3
Bus : Intel AGTL+
Front Side Bus Speed : 4x 200MHz (800MHz data rate)
Maximum FSB Speed : 4x 200MHz (800MHz data rate)
Width : 64-bit
HTT - Hyper-Threading Technology : Yes
I/O Queue Depth : 12 request(s)
Maximum Bus Bandwidth : 6400MB/s (estimated)
Chipset 1 Hub Interface
Type : Hub-Interface
Version : 1.50
Number of Ports : 3
Width : 8-bit
Full Duplex : Yes
Multiplier : 2/1x
Logical/Chipset 1 Memory Banks
Bank 0 : 512MB DDR-SDRAM 3.0-3-3-8 (tCL-tRCD-tRP-tRAS) CR1
Bank 1 : 512MB DDR-SDRAM 3.0-3-3-8 (tCL-tRCD-tRP-tRAS) CR1
Supported Memory Types : ECC DDR-SDRAM
Channels : 2
Memory Bus Speed : 2x 200MHz (400MHz data rate)
Maximum Memory Speed : 2x 200MHz (400MHz data rate)
Multiplier : 1/1x
Width : 64-bit
Memory Controller in Processor : No
Performance Acceleration Technology : Yes
Refresh Rate : 7.80µs
Power Save Mode : No
Fixed Hole Present : No
Maximum Memory Bus Bandwidth : 6400MB/s (estimated)
APIC 1
Version : 2.00
Multiplier : 1/2x
Maximum Interrupts : 24
IRQ Handler Engaged : Yes
Enhanced Support : Yes
Memory Module 1
Manufacturer : Nanya
Model : NT512D64S8HB1G-5T
Serial Number : 11070807
Type : 512MB DDR-SDRAM
Technology : 16x(32Mx8)
Speed : PC3200U DDR-200
Standard Timings : 3.0-3-3-8 (tCL-tRCD-tRP-tRAS)
Date of Manufacture : Wednesday, August 06, 2003
Memory DC Line : 2.5V
Set Timing @ 200MHz : 3.0-3-3-8 (tCL-tRCD-tRP-tRAS)
Set Timing @ 167MHz : 2.5-3-3-7 (tCL-tRCD-tRP-tRAS)
Set Timing @ 133MHz : 2.0-2-2-5 (tCL-tRCD-tRP-tRAS)
Memory Module 2
Manufacturer : Nanya
Model : NT512D64S8HB1G-5T
Type : 512MB DDR-SDRAM
Technology : 16x(32Mx8)
Speed : PC3200U DDR-200
Standard Timings : 3.0-3-3-8 (tCL-tRCD-tRP-tRAS)
Date of Manufacture : Wednesday, August 06, 2003
Memory DC Line : 2.5V
Set Timing @ 200MHz : 3.0-3-3-8 (tCL-tRCD-tRP-tRAS)
Set Timing @ 167MHz : 2.5-3-3-7 (tCL-tRCD-tRP-tRAS)
Set Timing @ 133MHz : 2.0-2-2-5 (tCL-tRCD-tRP-tRAS)
Cooling Device(s)
Fan : OK
AGP Bus(es) on Hub 1
Version : 3.00
Speed : 8x
Multiplier : 1/2x
Fast-Writes Enabled : Yes
Isochronous Mode Enabled : No
Addressing Enabled : 32-bit
Aperture Size : 128MB
PCI Bus(es) on Hub 1
Version : 2.20
Number of Bridges : 2
PCI Bus 0 : PCI (1/1x PCIClk)
PCI Bus 2 : PCI (1/1x PCIClk)
LPC Hub Controller 1
Model : Intel Corporation 82801EB/ER (ICH5/ICH5R) LPC Interface Bridge
Revision : A3
ACPI Power Management Enabled : Yes
Delayed Transaction Enabled : Yes
LPC Hub Controller 2
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) SMBus Controller
Revision : A3
LPC Legacy Controller 1
Type : SMSC LPC v1
Version : 14.04
Number of Enabled Devices : 4
Sound Adapter 1
Model : Dell Computer Corp SoundMAX Integrated Digital Audio
Revision : A3
Type : AC '97
Version : 2.01
Sound Adapter 2
Model : Creative Labs SBLive! (OEM'd For Dell??)
Revision : A1
Type : AC '97
USB Controller 1
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #1
Revision : A3
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No
USB Controller 2
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #2
Revision : A3
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No
USB Controller 3
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #3
Revision : A3
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No
USB Controller 4
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #4
Revision : A3
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No
USB Controller 5
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB 2.0 EHCI Controller
Revision : A3
Version : 2.00
Specification : 1.00
Interface : EHCI
Channels : 8
Companion Controllers : 4
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps) High (480Mbps)
Addressing Support : 64-bit
Legacy Emulation Enabled : No
System SMBus Controller 1
Model : Intel 801xx/63xx SMBus
Version : 0.02
Specification : 2.00
Advanced TCO Mode Enabled : No
Slave Device Enabled : Yes
PEC Support : No
Speed : 100kHz
Expansion Slot(s)
PCI1 (1h) : PCI 32-bit +5V +3.3V PME Full-Length Available (Intel Corporation 82875P PCI to AGP Bridge)
PCI2 (2h) : PCI 32-bit +5V +3.3V PME Full-Length Available
PCI3 (3h) : PCI 32-bit +5V +3.3V PME Full-Length Available
PCI4 (4h) : PCI 32-bit +5V +3.3V PME Full-Length Available
AGP1 : AGP-8x 32-bit +3.3V PME Full-Length Used
Port Connector(s)
PARALLEL : Parallel Port PS/2 / DB-25 pin female
SERIAL1 : Serial Port 16550A / DB-9 pin male
KYBD : Keyboard / PS/2
MOUSE : Mouse / PS/2
USB1 : USB / USB
USB2 : USB / USB
USB3 : USB / USB
USB4 : USB / USB
USB5 : USB / USB
USB6 : USB / USB
USB7 : USB / USB
USB8 : USB / USB
ENET : Network / RJ-45
MIC : Audio / Mini-jack
LINE-OUT : Audio / Mini-jack
LINE-OUT : Audio / Mini-jack
LINE-OUT : Audio / Mini-jack
LINE-IN : Audio / Mini-jack
HP-OUT : Audio / Mini-jack
Performance Tips
Notice 224 : SMBIOS/DMI information may be inaccurate.
Tip 2511 : Some memory slots are free so the memory can be easily upgraded.
Tip 2546 : Large memory modules should be ECC/Parity.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.
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AKMARK
57 Posts
0
March 5th, 2008 02:00
Ok, I did some more online research and there is just to much information for me to try and piece together. Let me ask you this...
I am worried about loosing my installed program MS Office 2003 Pro. However, if I have the CD, I am just not sure if I will be allowed to reinstall it because I already have 2-3 previous times. So if possible and realistic, I'd prefer to avoid loosing it.
1. Opening the case to take out or put in stuff... this is like the black plage to me and I want to avoid this at almost any cost... plus, I truly belive that the actual hardware and cards are ok.
2. Clean XP Pro reinstall - I never have done one and I do not even know if I have the correct disks to complete the task.
So, what if i uninstall all the drivers and then reinstall acorrding to the web page you provided = http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&docid=1A0C0937D62A8739E0401E0A55174744&l=en&s=gen
Do you think that would be a good plan to try first? I need step by step instruction or expanation on how to go about uninstalling all the drivers because, frankly, I have no clue.
I also, I have heard about an "XP repair" that allows you to keep programs and stuff -- is it something I should concider?
Thank you so much for your help thus far. I really feel like a resolution to the issue is getting close.
Well, its 11:39PM, I'll see ya tomarrow...
Alexandra_P
2.6K Posts
0
March 5th, 2008 15:00
Yup, the dreaded "no audio device" is a pain. I wouldn't worry about reinstalling your programs - if you have the disks, you can uninstall and reinstall programs as many times as you want.
I think you're right that the hardware is fine - it's a glitch somewhere in the software.
I was under the impression you'd reinstalled XP yourself, so that was going to be an option, but there's other stuff to try first.
Here are a few last-ditch suggestions (#4 is a possible way to start completely fresh with the driver installs, as you suggested):
1) Go into device manager, right click and uninstall the Soundblaster driver again, then do a complete shutdown, not just a restart. After powering back up, if XP doesn't automatically detect the driver, use the Add Hardware wizard to point directly at the folder where you installed the drivers from the CD.
2) There is a patch/update for your Soundblaster card from Dell. I do not know if this will address the issue, but again it won't hurt to try (this originated from the download page here ).
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R69382&SystemID=DIM_PNT_P4_8300&servicetag=&os=WW1&osl=en&deviceid=1249&devlib=0&typecnt=0&vercnt=1&catid=-1&impid=-1&formatcnt=1&libid=3&fileid=90207
3) If you have the XP disk, you can run a System File Check. Usually a freshly installed operating system like yours doesn't have any problem with missing or corrupted system files, but it won't hurt to give it a try (more detail on how it works HERE):
4) Look in System Restore and see if there's a restore point created before you attempted to install any drivers or programs at all - right after you got the PC back from the XP reinstall. If you have one, you can restore back to that point, then start fresh with the recommended driver order, then with all your Windows updates and program installs.
Like you said, there's lots of little things to try, but it's a needle in a haystack. I've been hunting for possible registry fixes, though I'm not really optimistic. I personally would be annoyed at the person who reinstalled XP, especially if you paid for it - all the hardware should've been working correctly when you got it back....
AKMARK
57 Posts
0
March 5th, 2008 16:00
AKMARK
57 Posts
0
March 5th, 2008 16:00
http://www.dreamscape.com/akmvolz/Dell Creative Diagnostics 030408.doc
AKMARK
57 Posts
0
March 5th, 2008 17:00
AKMARK
57 Posts
0
March 5th, 2008 17:00
Still 'no audio device' ...
sfc /scannow finnished, but there were no reports, messages or anything, so I guess that the test was ok?
Alexandra_P
2.6K Posts
0
March 5th, 2008 19:00
Read Simpswr's post for some great links to reinstall guides, including ones with step-by-step graphics:
http://www.dellcommunity.com/supportforums/board/message?board.id=sw_winxp&message.id=246420&query.id=152234
If you run into trouble, post back on the XP Forum - plenty of experts in there who've done it dozens of times to help you out.
I'll cross my fingers for ya ! Good luck!
AKMARK
57 Posts
0
March 5th, 2008 19:00
I have my peronal data backed up, I could care less about custom settings, any programs and applications are on their original CDs, and I have the Sound Blaster CD. I have the disk that came with my Dell8300. It says, "Reinsallation CD-Microsoft Windows XP Professional Including Service Pack 1 (I have a seperate update disk to upgrade to SP2).
1. Taking all the above information into account... do I have the correct CDs in order to reinstall WinXP and start fresh?
2. How do I begin? Should I detach all external devices like my printer and then just reformat the drive or what?
Alexandra_P
2.6K Posts
0
March 5th, 2008 19:00
I was working on a reply and Dell kicked me out because I took too long writing it - but I was essentially headed the same way. Sounds like you've got everything you need.
I'm currently hunting for some good guides for you in the XP forum - as long as you take it step-by-step you'll be fine. Hang on for just a bit....
AKMARK
57 Posts
0
March 5th, 2008 20:00
I am really glad that you didn't give up on me. You seem very smart and a good person to ask about "reinstallation".
Anyway, I have to leave for a few hours anyway. I was thinking maybe to research online before rushing into it like I seem to do all the time. I thought of reinstalling later or at least starting it. So waiting is not problem.
Have to go, thanks, see you later.
The_Namek
2.8K Posts
0
March 6th, 2008 15:00
Before you go through the trouble of completely reinstalling your operating system check this out. I'm about 95% sure I know what the problem is based on having installed Creative SB Live! drivers several thousand times. There's a step during the installation where it asks if you want to enable digital audio output. Make sure you select no for this or else the card will direct audio to the digital out port instead of analog, which if you're not using digital speakers that are plugged into that port will result in, you guessed it, no sound.
Something else I noticed after re-reading your initial post. You indicated that you turned the audio On in the BIOS, after which Windows detected new hardware. This means the device being detected at that point was the integrated audio, not the SB Live! card. You're installing the Creative drivers when Windows is looking for drivers for the integrated audio. You'll need to go back into the BIOS and turn audio Off again in order for the Sound Blaster card to be detected properly.
AKMARK
57 Posts
0
March 6th, 2008 18:00
Alexandra = What was your reply before you were kicked out of the forum because you message was too long?
Namek = Let me try your advice and I'll get back to you.
The_Namek
2.8K Posts
0
March 6th, 2008 19:00
I couldn't even tell you how many clients used to call me with this problem after installing the SB Live! back when it was considered Creative's mainstream sound card. 9 times out of 10 it was because they'd chosen to enable digital audio output. :smileyhappy:
AKMARK
57 Posts
0
March 6th, 2008 19:00
I reinstalled the Sound Blaster Live! Software by Creative Labs. And just as before, new hardware detected… every thing goes in, but ‘no audio device’ in Device Manager -> Volume Tab.
I ran a diagnostic and this time -- Text of Dell Creative Diagnostics:
Hardware Detection Test: Pass
Wave Driver Test: Fail
MIDI Driver Test: Fail
Mixer Driver Test: Fail
Direct Sound 3D Test: Fail
Mixer Settings Check: Fail
Fix Message: The current problem cannot be fixed automatically. Reinstall the software of your hardware to see if the problem can be solved.
Sorry, looks like whatever issue that I have falls into the 5% of uncertainty. However, do you know of a way I could manually set for Analog? …and does this have anything to do with my ATI Graphics?
Alexandra_P
2.6K Posts
0
March 6th, 2008 19:00
Namek has a great idea - I was so wrapped up in the whole driver thing it never occurred to me to check the sound card setup. If that's all it was I'm gonna go crawl in a hole somewhere :) .
My reply was just more of the same - but a bit more drastic (emptying out the entire list of sound devices in safe mode and rebooting). Somehow I doubt it would've helped....