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recomendation Not use sleep mode with XPS 8500
I was having problems with my XPS 8500 not coming up from sleep mode in a correct way all the times. Sometimes, the computer came back from sleep mode with wrong monitor resolution, sometimes I got a message that the AMD board was restartting, and in a few times it failed to "wake up" at all (I hade to power down/up). I have been talking with Dell support and their recomendation is not to use the "sleeping mode" at all with the XPS 8500 (they deactivated this function in my computer). Have several XPS 8500 users got the same recomendation? I wonder if it is an official recomendation for the xps 8500....
jdrch
145 Posts
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December 12th, 2012 21:00
Same problem here. I never sleep my PC, but I do allow the monitors and HDD to turn off. I tried disabling Hybrid Sleep in Power Management, hopefully that helps.
EDIT: I have a similar problem with my Precision M4600, but the XPS 8500 issue seems worse because even the mouse shuts off. Judging from my experience with that machine, it seems setting the monitor to automatically turn off (whether via sleep or idling) causes the issue. Gonna try changing those settings and seeing what happens.
Birderlarry
2 Posts
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December 13th, 2012 06:00
Judah, the problem with the computer waking from sleep was resolved by updating the video driver with the latest version directly from the NVIDIA website. The version on the Dell update page was an older version and hadn't been updated with the latest version.
So that problem has not recurred.
The existing problem is that the computer won't go to sleep if the timer is set longer than 10 minutes. So, I have it set for the monitor at 10 and the computer at 20 minutes. So far, several weeks now, all is working well. But again, the techs at Dell said this is caused by a software issue and I would have to pay for tech support on this issue. For now I'll wait and see. If I do need to pay for support, I'll use my local tech - I am frustrated with the lack of consistency in the technical department's knowledge. It took way too many calls to find a tech to say we should upgrade the driver through NVIDIA, not Dell!
And again, my wife's identical system goes to sleep at 30 minutes...
jdrch
145 Posts
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December 20th, 2012 13:00
FWIW, disabling Hybrid Sleep in the power settings seems to be working so far in terms of preventing the machine from falling into an unrecoverable sleep when the monitors are switched off.