I have had that exact same issue, usually I am able to reboot and fix it. Happens with 2 monitors video on both monitors, occurs about 2-3% of the time.
I decided to bite the bullet and pay for the "Dell on call" service, which turned out to be a huge mistake.
The "technician" didn't seem to know what she was doing, often asking me to hold so she could "consult her resources". We went through several possible fixes (several of them repeatedly), but nothing was helping.
Finally, she guided me to reset my computer to the original factory settings, which resulted in completely frying my operating system. Which she did not warn me might happen.
Then she said she had to consult her resources again, but this time she said she needed a half hour, and would call me back. Which she didn't.
Thankfully I had enough foresight to back up my most important files when I first started getting this error, but hadn't bothered with the less important files, figuring if it came down to it, I'd be warned when possibility of data loss could occur. Before my warentee had expired the technicians always warned me. I figured the "Dell on call" technicians would do the same.
I was sadly mistaken.
The fact that the original problem was finally diagnosed was in no way worth the final result.
My Graphics card needs to be replaced.
Not only am I now out the cost of the "Dell on call" "support" I am now out the cost of about 50% of my data, and will also be out the cost of a new Graphics card too.
I have been so upset with this I thought it best not to post any sooner than this, else my harsh language would get me banned from the forum.
And of course this "technician" never gave me her name, so I have no idea who to file my complaint against.
markshaheen
2 Intern
•
372 Posts
0
July 13th, 2008 14:00
Kierra
5 Posts
0
July 14th, 2008 04:00
I decided to bite the bullet and pay for the "Dell on call" service, which turned out to be a huge mistake.
The "technician" didn't seem to know what she was doing, often asking me to hold so she could "consult her resources". We went through several possible fixes (several of them repeatedly), but nothing was helping.
Finally, she guided me to reset my computer to the original factory settings, which resulted in completely frying my operating system. Which she did not warn me might happen.
Then she said she had to consult her resources again, but this time she said she needed a half hour, and would call me back. Which she didn't.
Thankfully I had enough foresight to back up my most important files when I first started getting this error, but hadn't bothered with the less important files, figuring if it came down to it, I'd be warned when possibility of data loss could occur. Before my warentee had expired the technicians always warned me. I figured the "Dell on call" technicians would do the same.
I was sadly mistaken.
The fact that the original problem was finally diagnosed was in no way worth the final result.
My Graphics card needs to be replaced.
Not only am I now out the cost of the "Dell on call" "support" I am now out the cost of about 50% of my data, and will also be out the cost of a new Graphics card too.
I have been so upset with this I thought it best not to post any sooner than this, else my harsh language would get me banned from the forum.
And of course this "technician" never gave me her name, so I have no idea who to file my complaint against.
~Kia
markshaheen
2 Intern
•
372 Posts
0
July 14th, 2008 10:00
Youch, ok I will make a call to BFG for a new card. Good luck!