XPS One 27 - Monitor Doesn't "Wake Up"

Hi LouRicc,

It appears to be an issue with the drivers. Please update the drivers below mentioned link depending on the video card installed on the system:

nVIDIA Graphics Driver: http://dell.to/15JgCRq

Intel Graphics Driver: http://dell.to/13wVGZ

Once the video drivers are updated, please update the BIOS from the link http://dell.to/ZKjskS. Restart the system and check its functionality.

Note: Before updating BIOS please ensure that no external devices (flash drives, printers, external hard drives) should be connected. All other programs should be closed and documents saved. Connect your computer any surge protector (if available) to avoid any unexpected shut down.

Hope this helps. Please reply if you have any questions.

LouRicc,

* Bring up the Power User Menu with your keyboard by pressing the WIN (Windows) key and the X key together
* Open the Device Manager

* Open Keyboards
* Right click the device
* Left Click Properties
* Left click Power Management
* Remove the check from "Allow the computer to turn off this device to save power"
* Be sure "Allow this device to bring the computer out of standby" is checked
* Click OK

* Open Mice and other pointing devices
* Right click the device
* Left Click Properties
* Left click Power Management
* Remove the check from "Allow the computer to turn off this device to save power"
* Be sure "Allow this device to bring the computer out of standby" is checked
* Click OK

* Open Universal Serial Bus controllers
* Right click each device one at a time
* Left Click Properties
* Left click Power Management (some will not have this tab. skip them)
* Remove the check from "Allow the computer to turn off this device to save power"
* Be sure "Allow this device to bring the computer out of standby" is checked
* Click OK

I went into Device Mgr, right clicked on both NVidia & Intel Graphics, and clicked  "Update Driver Software" and both times it came back with I have the most updated Driver. Also not sure what BIOS I currently have now, so wasn't sure if reloading ver 10 would do anything bad?

thanks,

Both Keyboard & Mice devices already had the selections you mentioned above.

The items under "Universal Bus Controllers" that did have Power Mgmnt options did have the check in "Allow the computer to turn off device to save power", but the "allow this device to bring computer out of standby" was greyed out and could not be checked.  This was under items like Generic USB Hub and USB Root Hub...

So I didn't change anything yet... let me know what you think.

thank you

Remove the check from "Allow the computer to turn off device to save power", and then retest.

* Open Power Options by clicking the Start button
* Click Control Panel
* In the search box, type power options, and then click Power Options
* Under Select a power plan, click Show additional plans, and then click High performance
* Retest

I've updated both Drivers, as well as the BIOS...

Last night I put the computer to "sleep" and this morning the same exact issue occurs...the screen blinks a little, but then I have to crash the computer & reboot for it to work.

Any other suggestions?

thanks.

Hi LouRicc,

It seems that you have tried to update the drivers by right clicking on the driver in device manager and selecting the option of update drivers. Please follow the below mentioned procedure to install the video drivers:

• Open 'Device Manager'.
• Under 'Display Adapters', you will find the video driver listed.
• Right click on it and click on 'Uninstall'. (Check and make a note of the driver installed on your system and re-install the driver from the below steps accordingly).
• Check the box to delete the software.
• Restart your system and click on the link one of the link shared above depending on the video card your system has. Install the same video driver which you uninstalled from 'Device Manager'.
• Click on 'Download File'.
• Select 'For Single File Download via Browser'.
• Click on 'Download Now'.
• Save the driver on your desktop.
• Once the driver is saved on desktop, right click on it and select 'Run as administrator'.
• Install the video driver by following the on screen instructions.

Also, reset the power plan to defaults under the 'Power Management' settings. Make sure the Hybrid Sleep Mode is disabled under the power plan settings.

Please reply if you have any questions.

I recently installed a DellSP2009W monitor to my Emachine running windows 7 with Nvidia video card and I am experiancing the same problems with it freezing in hybrid mode.I wiill try your suggestions I read earlier.Im hoping to resolve some more issues as well.I see it has a built in camera,but cannot find in properties or anywhere else,maybe its just missing drivers,Oh ,and another thing I cant figure out is how to unlock the settings control on monitor,any ideas?

I have been having the same problem with my Inspiron 660 that I bought in October of 2012, and am on the phone as we speak still trying to get it resolved. They've replaced the motherboard 3 times twice within the past two weeks, the power supply, the cooling fan and the heat sink. Yesterday I received a restore disc and the problem still exists. I'm on hold now to speak with a manager, but they wanted to replace the motherboard again. The one in it is brand new not even a week old. This is the worst costumer support ever. I've always bought Dell, but after SEVERAL hours after months of going in the same circles is enough. I have a defected machine that needs replaced now Dell.

Hi everybody, the post is a bit old. Something new in this issue?

My problem seems to be really similar:
http://en.community.dell.com/support-forums/desktop/f/3514/p/19516065/20409360.aspx#20409360

Now they would like to replace the monitor ...

Regards
Martin

In addition I'ld like to tell you that a recognised this problem on 3 machines. I didn't really realize that this is a real problem problem because the machines have been replaced anyway next day because of scratches on the glas. If this happens does the control-panel work (the 4 lighed buttons)). In my case it doesn't.

Martin

About to lose my mind....  I've been having the same issue with the computer NOT waking up since I got this XPS one 27 5 months ago.

Had the hard drive replaced after it fried from being shut down improperly since you can't see the screen, had mother board replaced, registry repairs, countless hours on with support staff that seem fascinated with tinkering with the power settings (which has done ABSOLUTELY nothing)...

<ADMIN NOTE: Substitute character removed as per terms of use> does it take to get a replacement for a lemon from this company??? Do ANY of them even know how this computer works???

This is an absolute cluster.... This has RUINED my regard for Dell.... Never again!!!

I have a new XPS 2720 and I am having the same problem.  Sometimes, I try to get in and the power is off.  When I turn it on, the screen starts flashing asking me if I want to restart.  If I catch it between flashes, I can restart the machine but all my icons on the desktop are messed up.  Not a good sign.

In my case they replaced the display (2,5 hours for the technican). The Problem was solved but this new screen then has had dust between the display and the front glas. So they replaced it again 3 days later. Now the display starts to switch off for a second randomly. Sometime this happens every 10 second, sometime I can work for hours. On my request they didn't try to repair it again. After 3 month and 5 problems (the first systems have had scratches on the glass) they gave me the money back. Now I've a system from another manufactor that works without any problem since 3 weeks.

Anyway. The service and how they handle it in germany is really good. You have had always the same contact person and the reaction time is short. But the quality of the product seems to be not the best - the XPS-2720 is not the cheapest Dell product ... . 

thanks! doing the above and the change to high performance seems to have done the trick for me.