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4487
March 18th, 2005 14:00
Error installing USB Floppy SMARTDISK FDUSBB2
When I plug the drive into the USB port I suddenly get the blue screen telling me it is dumping physical memory. I get to the point Win XP recognizes there is a floppy drive before the blue screen. This is on a brand new Dimension 4700. Any ideas would be great. I tried this on another win XP machine and it worked fine.
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fireberd
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March 18th, 2005 16:00
Since this is a new PC, have you tried any other device, such as a printer, on the USB?
You could uninstall the USB in the Windows Device Manger, then restart Windows and the USB will be reinstalled. Could be the USB did not get initialized correctly when you first started it up.
Otherwise, I'd contact Dell support, since it is new.
dmoreau
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March 18th, 2005 17:00
fireberd
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March 18th, 2005 20:00
There's an option in the BIOS for USB "no boot". Select that no boot option in the BIOS and see if that makes a difference.
I do PC support/repair and sometimes, where new/warranty is involved you have to deal with the PC vendors (and many that haven't got a clue).