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January 2nd, 2006 15:00
MSHTML.DLL error
I ran a spybot clean up on my Dimension 8100 and when I restarted the computer I now get an error screen that says "Explorer has caused and error in MSHTML.DLL. Explorer will now close. If you continue to experience problems, try restarting your computer." So I click the close box, but the message just keeps on popping up and I can not access anything else on the computer. I want to do a system restore but cannot gain access to the start menu or anything else because the error message just keeps coming up. The only thing I can do is manualy shut off the computer. Can anyone help me out here? I just got a new Dimension E310, but have a lot of files on the old computer that I want to transfer to my new one. Thanks in advance.
-Joe
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speedstep
11 Legend
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47K Posts
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January 2nd, 2006 15:00
Dell does not provide Free software support.
Support options based on the model of your machine (desktop, laptop, OptiPlex, Dimension, Latitude, etc) in order for your call to be routed to the appropriate technician.
What are the Dell™ Express Service Code and Service Tag, and where can I find them?
http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=FA1027149
You will need:
1. To be in front of the computer while you are online.
2. The make and model of the computer
3. The Service Tag and/or the Express Service Code for your computer-
* The Service Tag can be found on the back or bottom of your computer as a bar code label
* The Service Tag and/or Express Service code may also be found by running Express.exe in the Dell directory of your C:\ Drive
* The Service Tag and/or Express Service code may also be found from the Start Menu---> Programs ---> Dell Accessories --->Express Service Code
4. The Dell Support CDs that came with the computer if they are available.
The web site is
http://support.dell.com/us/en/kb/
Dell Dimension Restore
http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1090152&c=us&l=en&s=dhs&cs=19
http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1090151
Denny Denham
2 Intern
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18.8K Posts
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January 2nd, 2006 15:00
What operating system is installed on the 8100? If it's XP you should be able to recover by replacing the existing MSHTML.DLL in Recovery Console or by doing a repair reinstall of XP.
countryman
7 Posts
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January 2nd, 2006 17:00