registry cannot load hive file

Question

Problems with registry; cannot reboot; what to do next? Home PC, no system administrator. D4700, XP Home   I installed Canon printer drive successfully and clicked okay to restart the PC, as instructed. D4700 now displays: STOP: c0000218 Registry File Failure The registry cannot load the hive (file): \SystemRoot\System32\config\SOFTWARE or its log or alternate. It is corrupt, absent or not writable. Beginning dump of physical memory Physical memory dump complete. Contact your system administrator or technical support.   Thanks.

m123 · Answer

After reading thru the messages about the Registry/c0000218 problem, I realize I don't have the expertise to recover from this.   Is this covered under Dell's home warranty?

msil217 · Answer

If your warranty is still in effect, you should be able to get free phone support. 1-800-503-DELL Be patient. I guess you already tried here?

m123 · Answer

I'm curious, does this problem happen on all PC's using Win XP?  Does it happen on XP Pro?

Jorge Shailer B · Answer

Hello m123 It could happend to any Win9X, XP, 200X Microsoft Windows System. Regards.

m123 · Answer

Why on some PC's and not on others?  Wonder if it happens repeatedly?

ejn63 · Answer

Boot the Dell diagnostics CD and test the hard drive. If it is faulty, that will be covered by the warranty.

If the drive tests out OK, chances are you're looking at a format-reinstall of Windows,followed by a restore of your data. That is not covered by the warranty - your backups are your responsibility.

Jorge Shailer B · Answer

Hello m123.   It is a mistery... i guest only Bill Gates know the answer... or, maybe not...   Regards.

The_Namek · Answer

m123, I gave the solution to the error in the other thread you posted it in two days ago.

m123 · Answer

Thanks.  My hard drive was bad.  It failed utility test.

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registry cannot load hive file

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