(Revised) BSOD ERROR AFTER INSTALLING SBC/YAHOO DSL SOFTWARE

Question

Problem: * STOP or BSOD errors or other problems with Windows after installing the SBC Yahoo DSL software from the CD provided Solution: * Restart the computer * At the first beep (older systems) or on the blue Dell screen (new systems), tap the F8 key (do not hold it down) * At some point, the Advanced Options menu will appear * Scroll to and select Safe Mode [Press the Enter Key] * Select the first or only operating system [Press the Enter Key] * Remove any SBC Software and Visual IP Insight entries from the Control Panel- Add/Remove Programs * Reboot and see if the error has gone away. If not, run system restore * Click Start- (All) Programs- Accessories- System Tools- System Restore * Click 'Restore my computer to an earlier time' * Click Next, a calendar with a list of restore points will appear * Click a day of the calendar preceding your problems, and then select the appropriate restore point in the list of restore points for that day * Click Next * Verify the information, and then click Next * Once rebooted, verify that restoring the system has fixed your problem. If it has not, you may need to restore to an earlier restore point * Go here for the Dell documentation * You may also call SBC at 1-877-SBC-DSL5 and ask for Tier 2 support and they will assist in this. Message Edited by DELL-ChrisM on 04-06-2005 02:22 PM

neobrucelee · Answer

and if you wanna use the SBC DSL.....but u get the problem...what you showed was how to get ride of the program and the problem...i wanna use the program and dsl but not have the problem.....

DELL-Chris M · Answer

You may call SBC at 1-877-SBC-DSL5 and ask for Tier 2 support and they will assist in loading their software.

francis_abraham · Answer

Even I had the exact ame problem with SBC Yahoo + Inspiron 6000. After SBC Yahoo installation and restart it started displaying blue screen. I have found a msg from Dell and I restored the machine. Then it started working but with out SBC Yahoo.

Can anybody tell resoluation to this problem? (and why this happens?). I want to use SBC Yahoo in my Laptop.

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