Cannot view credentials after registered ECS test drive account

Question

I registered ECS test drive account and can log in to the test drive portal. But I cannot view the credentials page. When I click 'Credentials' on the right top, a license agreement page was shown. Then I tick agree and click continue, it brought me to the 'Get started' page. When I click the 'GET STARTED >>' button, I got another license agreement page and when I agree and continue, I am brought back to the same 'Get started' page. It looks like a infinite loop and I cannot go anywhere. Please help to resolve the issue. Thanks.

DELL-Sam L · Accepted Answer

Hello liyongl, I would send an email to ecs.testdrive.support@dell.com so that they can look into your account and see what is going on.

liyongl · Answer

Hello Sam, thank you for your help.

liyongl · Answer

Hello Sam, Is there any update from the support team? Should I send a follow up mail to the address you pasted?

DELL-Sam L · Answer

Hello liyongl, I have not received any updates.  I would email using the link provided to see if they have any updates for you.

liyongl · Answer

Hi Sam, I sent a separate mail to the mail address and the issue is fixed now. Thanks for your help on this.

ECS

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