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January 2nd, 2024 16:21

Dell Command Update - Unable to Check for Updates

I am a systems administrator for an org with approximately 1000 devices. We have a range of dell models from the Latitude 7490 series to the 7440 series. 


When I first started with the org, I found they were very far behind on BIOS and hardware updates. I found that a small portion of their fleet was using the Dell Command Update application, so the first thing I did was deploy version 5 across the org using Intune. 

The first deployment went mostly without issue, there were a few computers that got stuck - especially the older computers that had version 4.5 or earlier. Inside the install files of version 5 - I found ADMX files which I used to configure an Administrative Template Configuration Profile. I configured the profile to install everything except for BIOS upgrades (because those can sometimes break, and I can't cause any user interruption). The most important setting I configured was the option to disallow user editing of the settings. 

Soon after version 5 was deployed, Dell released version 5.1. My assumption based on the observations of my own work computer was that the application was supposed to update itself to version 5.1, however that proved to not be the case for the majority of the fleet. So, I repackaged my Intune installer using the 5.1 executable to install on top of version 5. This also proved to fail, but for a smaller portion of the fleet.

 

After reviewing some of the devices that are reporting as failed install - I found that some of them did actually upgrade to version 5.1, but when I attempt to update drivers using the 'check' button - I get this message:

Does anyone know of a good programmatic way I can resolve this error? I've found that I can uninstall/reinstall the application manually - but doing that across the org is cumbersome. It must be something to do with the local files it uses to communicate with the update database, but there's no documentation I could find that gives any clues.

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January 3rd, 2024 12:30

This is not an error, it indicates that updates are available, but there are filters set by CLI or admx that will not allow Dell Command Update to select these updates for installation. You can check this by launching the UI and looking in the settings to see if any filters are set, such as this one. If you activate all boxes it show you which drivers are filtered.

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June 11th, 2024 18:36

@Sven Riebe​ Thank you for your response, this is the message we get after finding that that Dell Client Management Service has been disabled (oftentimes in the middle of an active download or update using the DCU software).

It's something to do with the files that DCU uses to check available updates. We've only been able to fix this by uninstalling and reinstalling. Is there a more direct way of resolving this?

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