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February 28th, 2024 05:43
Deploying Dell Trusted Device Agent via SCCM
Hi,
We are testing TechDirect in our organisation and part of the software requirement is Dell Trusted Device Agent. I have the latest version downloaded via the TechDirect Wizard but cannot get it to install via SCCM. Has anyone pushed this out via SCCM and been successful?
As it's an MSI, it's pretty straight forward to package but when SCCM tries to install it, it just fails with error 1603. It seems like SCCM cannot pass the values within the MSI. It won't generate the log file as well.
If i run the command line install via CMD it works fine, same if i run the GUI. I have never come across this particular issue in SCCM before, it pretty much doesn't even attempt to run it.
The version of Dell Trusted Device Agent is 6.1.2.0 and we are on SCCM version 2309.
Any help will be greatly appreciated.
Thanks



Milo20
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February 29th, 2024 14:26
I am having the same problem. I tried scripting it with powershell and it works fine. But I want a deployment. If I create a batch file and point it to the network location it prompts with the Open File - Security Warning.
Within my powershell script I am able to sign it and it works but not for my deployment. I figure the deployment is requiring this step which is why it fails before even trying to install.
(edited)
Milo20
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March 1st, 2024 20:42
I created a task sequence to deploy the application. PowerShell script copied the files locally to the root CMD command to run silently install. Lastly a PowerShell one liner to remove the local files.
Kendogc
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March 5th, 2024 11:28
@Milo20 are you able to share your powershell script?
I'm trying to get this to work without a Task Sequence but might have to go down that patch if all else fails. I'm testing to see if it deploys via Intune as well.
Wish Dell could fix this, it's stopping us from progressing further with Tech Direct
Kendogc
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March 5th, 2024 11:37
Also, are you using the msi or exe? I don't get the Open File - Security Warning as Software Center downloads it locally and runs the install from the cache folder.
tmelville
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March 7th, 2024 18:41
I am experiencing the same error, would love to get a fixed msi or a workaround script I can use to deploy w SCCM.
Milo20
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March 12th, 2024 20:52
@Kendogc Here is what I created. It's weird that SCCM fails even though it's pretty much doing the same thing as the script.
New-Item -Path "C:\Dell\" -ItemType "directory"
Copy-Item -Path "NetworkLocation" -Destination "C:\Dell" -Recurse
#Copy-Item -Path "NetworkLocation\DellTrustedDevice-6.1.2.0.msi" -Destination "C:\Dell" -Recurse
cmd.exe /c 'C:\Dell\DellTrustedDevice-6.1.2.0.msi' /qn /l+ 'C:\dell\Setup.log'
#Remove-Item -Path "c:\Dell" -Recurse -Force
And the reason why it fails from the SCCM deployment is that is wants to trigger the OFSW prompt but because we have the silent switch it doesn't work. I created a deployment that didn't run silently and had the user interact with the deployment this ran, but still needed user intervention which is what we want to avoid.
Kendogc
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March 15th, 2024 06:01
@Milo20 thanks for the script, so you are just deploying it via the script and not SCCM?
I have raised a case with Dell regarding this. Hopefully they can fix it. We can't have this push out to 1500 plus devices with user interaction, it needs to be silent.