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1 Rookie
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2 Posts
3
396662
March 9th, 2015 11:00
Dell Command Update Application Error
We're getting the same message on multiple systems when using the Dell Command Update: "Warning: A problem occurred while checking for updates. The operation was aborted. See the activity log for the specific failure details." When checking the log it's always the same application error: GUI-UVM15 Load of update catalog data failed.
We need this fixed as soon as possible please.
Also as an FYI - The initial message saying there is an error has the word "Occurred" spelled wrong! (see attachment.)
palani raja
54 Posts
1
March 10th, 2015 12:00
Vakko,
Catalog file updated to ftp location and DCU will not show any error/warning message if you do "Check for Updates"
For typo error (Occurred), already communicated to DCU team and this will be addressed in next release of DCU.
thanks,
Palani Raja
kcwilsonii
1 Rookie
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13 Posts
0
March 10th, 2015 12:00
Same thing here, unable to download update catalog
palani raja
54 Posts
0
March 10th, 2015 12:00
All,
Issue got resolved and catalog file updated to ftp location.
thanks,
Palani Raja
Lperez105
1 Message
0
March 10th, 2015 12:00
Yea!
DAtomdavis7
1 Message
1
March 11th, 2015 01:00
I downloaded this cab file from the details error log message someone else posted below:
ftp.dell.com/catalog/CatalogPC.cab
Download that file to the machine. In DCU settings change the update from location to that loval cab file. Retry the scan again....bingo.
Hope it works for everyone else too.
jhkappert
2 Posts
0
March 14th, 2015 17:00
same error again, when i check the file on the ftp, the file is 0.0mb
palani raja
54 Posts
0
March 14th, 2015 23:00
Hi,
Catalog file (CatalogPC.cab) updated in ftp location but we are facing issue for Catalog.cab. We have contacted ftp support team to resolve this issue and it will be resolved at the earliest.
Are you referring to Catalog.cab ?
thanks,
Palani Raja
bhanses
1 Message
0
March 16th, 2015 16:00
This is still an issue for me after installing this today. Constantly fails on multiple machines and is getting annoying.
PSG85
1 Message
0
March 17th, 2015 09:00
Is there an update with this ??? as its the 17th of March now and five Dell Latitude e7240 that have this problem? Thanks
palani raja
54 Posts
0
March 17th, 2015 10:00
Hi,
Sorry for the inconvenience, issue in ftp site and it will be fixed at the earliest.
Will update once it resolved
thanks,
Palani Raja
CLSTech
1 Message
0
March 17th, 2015 11:00
How about an time estimate for the fix? It's been several days now.
palani raja
54 Posts
0
March 17th, 2015 12:00
CLSTECH,
Issue already fixed on 3/11 but it has resurfaced due to ftp issue on 3/17 and we are working with respective team to resolve asap. will update on this once resoved
thanks,
Palani Raja
palani raja
54 Posts
0
March 17th, 2015 13:00
Hi,
Issue got resolved and CatalogPC.cab file updated in ftp location.
thanks,
Palani Raja
fblawat
11 Posts
0
March 20th, 2015 10:00
Hi,
We are still experiencing this issue as of today. Using the Client System Update v1.3.0 I think it should be pointing to the new update but all we are getting is Check for updates failed.
Is Dell still having issues with the ftp location?
Thanks.
fblawat
11 Posts
0
March 20th, 2015 11:00
It appears that either Dell's ftp.dell.com/catalog/CatalogPC.cab location is offline or very very slow.
Please confirm this issue has been resolved.
Thanks.