Unsolved
1 Rookie
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2 Posts
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2 Points
1
26
February 16th, 2026 10:08
DeviceFreeze-114
I bought a Dell Latitude 5550 Laptop in september 2024 and today it froze with the information that it was stolen. I can't access anything in my PC.
How to fix it?
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Printer Tales
2 Intern
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34 Posts
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192 Points
1
February 18th, 2026 09:51
The only way to fix it is that you have the original owner or organization that is locked it unfreeze/release the device. If you bought a used one, then contact the seller or Dell support for help.
Dimichone
1 Rookie
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2 Posts
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2 Points
0
February 18th, 2026 10:35
I contacted both Dell Support and the seller, but this last has no idea what happened. I bought it new, I unboxed it.