Hi Jennifer,

I'm sorry that your experience with the Knowledgebase Search has been so frustrating. I will definitely make sure this feedback gets to the right people here at EMC.

One thing I can suggest is that you try using some of the boolean capabilities that are present in this tool. If you want to force the search engine to match only documents that contain ALL the words you have entered, try using an "AND" (capitalized) in between each term. For example:

cat AND dog AND fish

This will return only documents that have all three of these terms in them.

Likewise, you can use expressions like OR and NOT to refine results. Putting quotes around a string will only return documents that have that exact string in them, so unless you know what you are looking for, this can sometimes be tough to make work.

As for the two search boxes on the page, the search in the top navigational bar allows you to search the entire Powerlink site. The Knowledgebase search, however, is designed to focus specifically on customer service documentation. That said, I understand your confusion here and will be sure to pass this along.

Adam