Powlink.....

Hi Patrick,

the Knowledgebase Search tool is very powerful, but we have unfortunately discovered an issue with it, so here is a tip:

For Software products, do not set the Product family. Instead, put the Product information into the Search For field.

We should be rolling out a fix for this soon.

Thanks for your feedback, and keep it coming - we can only fix the problems we know about.

Erich

Im totally with you on that.. I think Powerlink makes us all feel powerless!!

Teja

Try to use forum - perhaps someone will know the answer you are after Always look on bright side of life....

while using

Knowledgebase Search i could get the results but not able to open them .Its very annoying. it would be helpful to have some alt text to the images provided for search results.hope things get sorted soon

thanks
srinivas

There few threads addressing that issue - please check them out!

Hi srinivas,

We would like to investigate this furhter, please provide further details on this behavior, which tab on knowledgebase search did you search from? what was your search criteria? and which result(s) did you try to open?

Thanks,
Kristel Kurtz
eServices Support

Thanks for the encouragement.....But, unless it has changed over the last couple days, I search the forums...I then see something in the results that may help....I click on the link and I get nothing but the same result set. I never am able to view the "meat" of the thread to try to get my answer.


I have just been going through some heavy development pressues and I am constantly search the KB (the old one that is) to help find answers. Unfortunately, since the coming of PowerFailure, I have not been able get any answers.

I am hopeful that this tool either gets fixed and/or some communication/training be made available. There are a bunch of smart folks at EMC/Documentum and I am hopeful they can get this fixed.

What you describe is search issue within forum section - workaround is know - please check threads on known issues. What I was referring is simply to open a thread in designed section and ask a question that you wish to find answer for. Forum is like live KB; your question is like search query and user response might be exactly query response you are after (I know, it's poor philosophy).