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August 4th, 2006 06:00

Searching Support Forums from the Support site

This may be more of a comment of the Support Site than the Forum itself. When you do a search from the Support Site, including the Forums, and a Forum thread appears in your results, every post in the Forum is returned as a separate result. It would be helpful if a single link to the thread were returned instead of every post. When going to the post in the thread, typically we would read the entire thread anyway to get the context. I think this would help the search process greatly, as it would be less time consuming to to hit the same result several times when there are several replies in the thread.

447 Posts

August 4th, 2006 06:00

Hi Tony,

we are very aware of this issue. Our current efforts to integrate with Powerlink include the introduction of a new search technology, and although this specific behavior isn't directly addressed, testing indicates that it's less of an issue.

I'd ask that we revisit this request after we roll out the new search tool in Powerlink.

Thanks,
Erich
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