Hello

We have an PS4100 and after a power outage we lost network connectivity. We can only connect by serial.

By serial we got:

1558:5:netmgtd:24-May-2019 21:41:48.700006:rcc_util.c:1029:INFO::25.2.9:

It appears that the storage array has not been configured.

would you like to configure the array now ? (y/n) [n]y

                Group Manager Setup Utility

    *** RAID is not functioning properly: RAID in trouble..

 

Also on boot:

 

SP:1558749110.88:wip.c:493:ERROR:14.4.13:0:Cached memory log for RAID LUN 0 is either invalid or unavailable.  The on-disk label indicates that the cache was dirty and RAID writes were in progress. The RAID LUN is not recoverable.

SP:1558749110.90:emm.c:2095:ERROR:28.4.47:Critical health conditions exist.

       Correct immediately before they affect array operation.

       Unable to recover battery-backed cache. Array will not initialize without intervention.

       There are 1 outstanding health conditions. Correct these conditions before they affect array operation.

SP:1558749110.91:recovery.c:564:ERROR:14.4.9:0:RAID LUN 0 write cache was not recovered.

SP:1558749110.92:events.c:755:ERROR:14.4.10:0:(Dirty) RAID LUN 0 cannot be recovered due to a catastrophic data loss.

Please, could you help me to understand what happened and if there's a solution for this issue.

All our company data is storage on that equipment. Its a critical situacion for us. Thanks for you help!

Regards,