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March 22nd, 2022 12:00

Error when trying to restore new image

I created a new image, no different than I've done lots of times before. Windows 10 Education 21H2 with our standard load of software.

When I try to restore it in either a VM or on a physical machine, I get the following error:

Windows could not finish configuring the system. To attempt to resume configuration, restart the computer.

Restarting does nothing. 

According to Microsoft - "This error is caused when the operating system (OS) is unable to complete the Sysprep process This error will occur when you attempt an initial boot of a generalized VM. If you encounter this issue, recreate the generalized image, as the image is in an un-deployable state and cannot be recovered."

Any thoughts on what might be causing the issue? I even tried creating the image again and disabled Windows Store  updates and Windows Updates for drivers. I've seen both of these cause issues from time to time, but I continue to get the same error.

Here's a link to the setupact.log file in case anyone wants to take a poke and see if they see anything.


April 1st, 2022 10:00

Here's what I found out with this issue.

Even though I've been using the exact same process for the past two images, this time our SentinelOne antivirus decided to throw a fit. It is what caused the issue.

To get around it, here's what I did:

  • Created a custom static group in the SentinelOne cloud console. In accordance with their support guidance, I disabled the Anti-tamper feature on this group only.
  • Installed the SentinelOne Agent with the /VDI switch. This allows for cold cloning after a sysprep. It makes the cloud console recognize that it's a clone, and generate a new UUID.
  • Reboot the VM.
  • I manually added the VM I'd created to the new group. Once it pulled the Anti-tamper policy, I proceeded with the ImageAssist image creation as normal.
  • Once the image was verified, I decommissioned the VM in the S1 console

I hope this helps anyone else who may run into this particular problem.

Thanks also to @DELL-Tyler M for his invaluable assistance!

March 22nd, 2022 12:00

That's exactly what I did, and there are no updates pending, the installation is completely up to date. I ran ImageAssist and captured the image again with the same results.

23 Posts

March 22nd, 2022 12:00

I do recommend you to contact your local Image Assist technical support. They will help you further.

23 Posts

March 22nd, 2022 12:00

Hello Wayne. I saw such an issue a couple of times already.

The problem might be caused by some pending Windows update process so you did the capture before finishing the update or installation. 

I do recommend you to get back in time before the image capture if you have a snapshot or checkpoint and restart Windows there to check that everything is right, even twice.

Then proceed with another capture and test it. It should works.



305 Posts

March 22nd, 2022 12:00

Hi @Wayne.Osteen -

Reimage the system once more, but before you shut it down / reboot it - press the F7 key. That will allow you to zip the logs from the restore process. Email those to and ask them to esclate to me.



March 22nd, 2022 13:00

Thanks Tyler. I'll do that first thing tomorrow!

March 23rd, 2022 04:00

And if the email gets lost in the shuffle, here's the link to the log files: 

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