Windows 10 - Recovery - System-Reset failed - Workaround: add most recent drivers to WinRE

​Some Windows 10 builds do not support the most recent HW models / most recent chipsets, network adapter, SATA because of missing drivers in WinPE / WinRE​

​If you try to reset a unit to the initial OOBE / AutoPilot-Config then you may see only a screen like this​

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​Prepare your "System-Reset" test using a DELL ImageAsist image​
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• ​Download ISO via MS MediaCreationTool Windows 10 - e.g. 20H2 / 21H1​
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• ​Installation on a virtual machine – no customizations​
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• ​Use Dell ImageAssist => Capture.WIM​
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• ​Dell ImageAssist USB key – restore image on a very recent hardware model​
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• ​Run OOBE - all OKAY​
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​Try to initiate a "System Reset" ( either MS-Intune or "ReAgentc.Exe /BootToRE") ​

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• ​Reboot​
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• ​"System Reset" failed - hard disk not found​
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• ​Same failure if system reset is initiated by Intune​
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• ​Same failure if system is installed without any network connectivity ( no Cloud, no Intune, no domain)​
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​Workaround: ​

​before you apply the Captured.WIM to any physical unit modify the Captured.WIM ​

​1) Download most recent WinPE10-DRV-CAB ( ​​www.dell.com/FamilyPacks​​)​

​2) extract subfolder x64 of WinPE10-DRV-CAB​

​3) mount Captured.WIM​

​4) Mount WinRE.WIM (part of captured.WIM): \Windows\System32\Recovery\WinRE.WIM) ​

​5) Inject WinPE10-DRV to WinRE.WIM​

​ Dism /Image:C:\WinREMount /Add-Driver /Driver: /forceunsigned /recurse ​

​6) Unmount WinRE.WIM​

​7) Unmount Capture.WIM​

​ Apply DELL ImageAssist Capture.WIM to physical unit, finally test System-Reset​

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​Bug-FIX - when unit is already delivered​

​a) Disable WindowsRE - ReAgentC.exe /Disable​

​b) Mount C\Windows\System32\Recovery\WinRE.WIM​

​c) Inject WinPE10-DRV (only x64) to WinRE.WIM - described above​

​d) unmount WinRE​

​e) Enable WindowsRE - ReAgentC.exe /Enable​

​f) Test "System Reset"​