Check all cable connections for a tight fit first--cables can loosen sometimes. Remove them and put them back. A new card does not cost too much for mid range video card.
If what @Mary G suggested doesn't help, you may also want to try re-seating the video card in its slot too. And reset BIOS at the same time, which would clear the error, assuming the card hasn't died:
Power off, unplug
Press/hold power button for ~15 sec
Open case and remove motherboard battery (check Service Manual for details)
Press/hold power button for ~30 sec
Re-seat video card in its slot (#23 in diagram on page 38 in Service Manual)
@Julia94 The error message implies you have an (optional) add-in video card. If you have an add-in video card, it will be in the area marked by the green box. If you only have onboard video (standard), those 2 ports are in the area marked by red box.
If you have add-in video card, the 2 onboard ports are disabled, so the monitor(s) has to be connected directly to the add-in video card.
If it turns out the add-in video card died, you could physically remove it from the motherboard slot and connect a monitor directly to either the onboard HDMI or VGA port, until you get a new add-in video card, or if you don't want to buy a new add-in video card.
Using an onboard video port may affect PC's performance. And given a choice, use the onboard HDMI port which is a digital signal, while the onboard VGA port is a low quality analog signal.
Mary G
4 Operator
•
20.1K Posts
1
March 7th, 2021 13:00
Did you see this? https://www.dell.com/support/kbdoc/en-us/000124349/understanding-beep-codes-on-a-dell-desktop-pc
6 beeps means a video card or chip failure on that chart.
Julia94
3 Posts
0
March 8th, 2021 07:00
That's what i wrote. I already looked it up. But i have no idea how to fix it now. Do i have to buy a new chip/video card?
Mary G
4 Operator
•
20.1K Posts
0
March 8th, 2021 09:00
Check all cable connections for a tight fit first--cables can loosen sometimes. Remove them and put them back. A new card does not cost too much for mid range video card.
RoHe
10 Elder
•
45.2K Posts
0
March 8th, 2021 10:00
If what @Mary G suggested doesn't help, you may also want to try re-seating the video card in its slot too. And reset BIOS at the same time, which would clear the error, assuming the card hasn't died:
Julia94
3 Posts
0
March 8th, 2021 15:00
Thank you for your help!
I will try it. But i have a question? Does my PC even have a graphic card? In that case what do i have to replace?
Sorry if my question is dumb,
Julia
RoHe
10 Elder
•
45.2K Posts
0
March 8th, 2021 15:00
@Julia94 The error message implies you have an (optional) add-in video card. If you have an add-in video card, it will be in the area marked by the green box. If you only have onboard video (standard), those 2 ports are in the area marked by red box.
If you have add-in video card, the 2 onboard ports are disabled, so the monitor(s) has to be connected directly to the add-in video card.
If it turns out the add-in video card died, you could physically remove it from the motherboard slot and connect a monitor directly to either the onboard HDMI or VGA port, until you get a new add-in video card, or if you don't want to buy a new add-in video card.
Using an onboard video port may affect PC's performance. And given a choice, use the onboard HDMI port which is a digital signal, while the onboard VGA port is a low quality analog signal.