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December 28th, 2020 13:00
computer does not turn on. Blinking power button light. 5 white blinks then 2 orange blinks.
I have an Inspiron I3670 desktop that is only 1 1/2 yrs old. My dad uses it for basically internet. He was online and it started doing an automatic update. Then he says he saw a blue screen. He got nervous and unplugged the computer. Now when I try to turn it on the power button lights just slowly blink 5 white then 2 orange and just keeps repeating. I cn hear the fan inside the computer so I know there is some power to it. I tried holding down the power button and nothing. Any ideas?
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RoHe
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45.2K Posts
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December 28th, 2020 18:00
Do you know what update was installing, and from where, when it had the BSOD?
Any beeps from inside the PC when you try to boot?
I don't see any reference to a 2-color blink code for the Inspiron 3670, only single digit amber codes, so start simple by resetting BIOS:
Hopefully that will fix the problem...
You may also use the "Get Help Now" option at the bottom right to chat with a Dell technician right away.
rlb4
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December 28th, 2020 20:00
I'll try that. I was mistaken about the blue screen. My dad said there was only the auto update pop up. No blue screen. He didn't know what the update was for. He just turned off the computer.
rlb4
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December 29th, 2020 11:00
Will do.
RoHe
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December 29th, 2020 11:00
Post back and let us know what happens after you reset BIOS...
rlb4
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January 1st, 2021 18:00
I had the computer checked out. They couldn't get it to boot. The blinking lights mean something is wrong with the motherboard. I am going to have the hard drive backed up and then send it in for repair since it is still under warranty.
RoHe
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45.2K Posts
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January 2nd, 2021 16:00
If you have an external USB hard drive, you can use Macrium Reflect (free) to back up the drive quite easily yourself.
Create a full backup image of the drive, including all partitions, so if your drive gets wiped, you can quickly re-image it back to exactly the way it was before you sent it in for repairs. And use the Max compression setting so the image uses less space on the external drive.
And then remove all files with personal info from the HDD, eg, financial records, passwords, etc etc before shipping the PC for repairs.
rlb4
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January 3rd, 2021 17:00
I had no way to copy the drive myself since the computer could not boot. The shop I brought it to could not even get it to boot. They did say they would be able to make a clone of the drive that could be restored when I got it back from warranty repair.