At 5 years it is out of warranty. A quick check on the support page entering the system service tag number would confirm that. Could you please post the model number of the system?
A PSA diag code of 2000-0142 indicates the self test was unsuccessful and it could be a cable or connector. Reseat the HDD. Run the PSAs again and if you get the same error replace the HDD but if you get a 2000-0146 that indicates the DST Log contains previous error(s). You can clear the log by booting into BIOS(F2) and selection the option to clear logs. At 5 years very probable the hard drive needs replacing though.
Before replacing the hard drive, I'd replace the motherboard battery, especially since this is a 5-year old PC. If the battery died, BIOS settings may have gotten corrupted. A new battery might -or not- solve the problem, but that's easier than a new hard drive and having to reinstall Windows etc.
If you post the exact PC model, we can direct you to the right Service Manual which will have instructions to replace the battery. It's probably a CR2032 3-volt coin cell battery, ~$2.00.
JOcean
9 Legend
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12.6K Posts
0
November 21st, 2018 09:00
My sympathy, sorry to hear about your uncle.
At 5 years it is out of warranty. A quick check on the support page entering the system service tag number would confirm that. Could you please post the model number of the system?
A PSA diag code of 2000-0142 indicates the self test was unsuccessful and it could be a cable or connector. Reseat the HDD. Run the PSAs again and if you get the same error replace the HDD but if you get a 2000-0146 that indicates the DST Log contains previous error(s). You can clear the log by booting into BIOS(F2) and selection the option to clear logs. At 5 years very probable the hard drive needs replacing though.
RoHe
10 Elder
•
45.2K Posts
0
November 21st, 2018 12:00
Before replacing the hard drive, I'd replace the motherboard battery, especially since this is a 5-year old PC. If the battery died, BIOS settings may have gotten corrupted. A new battery might -or not- solve the problem, but that's easier than a new hard drive and having to reinstall Windows etc.
If you post the exact PC model, we can direct you to the right Service Manual which will have instructions to replace the battery. It's probably a CR2032 3-volt coin cell battery, ~$2.00.