@Marcotono Never post your Service Tag in an open forum like this. Treat your Service Tag as private info, and only share it with Dell-Cares by Private Message through this forum, if they ask for it.
Wouldn't be much point having a password, if it was easy to reset it. Otherwise, anybody could change the PW and be able to see everything on your PC...
Are you sure a Windows password was actually set? Was Windows set up using a Microsoft account? In this case, it should be the same password used for that account.
The fact that you do not know what usb password recovery flash drive is means you do not have a recovery flash drive and therefore there is nothing that can be done.
You will not be able to access the data. If there is a bios HDD password you wont be able to access the computer.
You must remove the hard drive, reinstall a new hard drive and reinstall the OS clean on a new blank hard drive. 3 year old or more system is also likely out of warranty and cannot be extended so you are at End of Life End of Support.
If you have, or can get a USB flash stick/flash drive, 8GB or larger and have access to another computer you may be able to Re-Install an operating system, like W10 for instance.
I would try and download any drivers for your device from the Dell website, especially any Ethernet/Wi-Fi drivers.
@Marcotono - After not being used for 3 years, the motherboard coin cell battery is probably dead. So you should replace it before going any further.
Since you never mentioned the exact model PC number, I can't point you at the right Service Manual which will have instructions to replace that small battery, which typically is only ~$2.
RoHe
10 Elder
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45.2K Posts
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April 24th, 2022 16:00
@Marcotono Never post your Service Tag in an open forum like this. Treat your Service Tag as private info, and only share it with Dell-Cares by Private Message through this forum, if they ask for it.
Wouldn't be much point having a password, if it was easy to reset it. Otherwise, anybody could change the PW and be able to see everything on your PC...
Are you sure a Windows password was actually set? Was Windows set up using a Microsoft account? In this case, it should be the same password used for that account.
Replacing the battery on an Inspiron 3252.
speedstep
9 Legend
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47K Posts
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April 23rd, 2022 17:00
@Marcotono
The fact that you do not know what usb password recovery flash drive is means you do not have a recovery flash drive and therefore there is nothing that can be done.
You will not be able to access the data. If there is a bios HDD password you wont be able to access the computer.
You must remove the hard drive, reinstall a new hard drive and reinstall the OS clean on a new blank hard drive. 3 year old or more system is also likely out of warranty and cannot be extended so you are at End of Life End of Support.
nyc10036
4 Operator
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5.6K Posts
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April 23rd, 2022 18:00
https://www.pcmag.com/how-to/how-to-reset-a-forgotten-windows-10-password
RoHe
10 Elder
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45.2K Posts
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April 23rd, 2022 18:00
Always include exact PC model and version of Windows in your posts...
ann_droid
2 Intern
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508 Posts
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April 24th, 2022 05:00
Hi
If you have, or can get a USB flash stick/flash drive, 8GB or larger and have access to another computer you may be able to Re-Install an operating system, like W10 for instance.
I would try and download any drivers for your device from the Dell website, especially any Ethernet/Wi-Fi drivers.
https://www.microsoft.com/en-gb/software-download/windows10
The above link, if you are lucky, will make a new bootable USB to install and make usable your device.
I assume that in 3 years of non usage the data on it is pretty much unwanted.
If in doubt please ask
Marcotono
1 Rookie
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8 Posts
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April 24th, 2022 09:00
Thank you.
Marcotono
1 Rookie
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8 Posts
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April 24th, 2022 09:00
Thank you for answering me.
Marcotono
1 Rookie
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8 Posts
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April 24th, 2022 09:00
Thank you for your help. I going to do that.
Marcotono
1 Rookie
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8 Posts
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April 24th, 2022 09:00
Fine I'll do it next time.
RoHe
10 Elder
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45.2K Posts
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April 24th, 2022 11:00
@Marcotono - After not being used for 3 years, the motherboard coin cell battery is probably dead. So you should replace it before going any further.
Since you never mentioned the exact model PC number, I can't point you at the right Service Manual which will have instructions to replace that small battery, which typically is only ~$2.
Marcotono
1 Rookie
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8 Posts
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April 24th, 2022 14:00
Thank you. The laptop is an Inspiron 3252 , service tag: .
I don't understand why it is complicated to reset a password.
Marcotono
1 Rookie
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8 Posts
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May 13th, 2022 16:00
Is there another form to create a password reset disk?