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July 11th, 2020 18:00
3D features in photoshop not working
When I try to use the 3D features in photoshop they simply do not show up enabled.
I have checked the 'Device Manager' and it says that both Intel HD graphics 530 and the NVIDIA GEFORCE GTX are working properly. Also, under Intel HD graphics control panel I have changed everything to maximum performance. Under Global settings "application optimal mode" is enabled.
Is anyone able to shine a light on this problem? In all places I checked the graphic card seemed to be working properly. What else could it be?
Thank you so much for your help.
ejn63
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30.2K Posts
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July 12th, 2020 03:00
In order to answer, we need to know what model Inspiron you have - N5110, 5535, etc.
m-sena
6 Posts
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July 12th, 2020 09:00
Photoshop isn't even detecting my GPU . @ejn63
the device manager says the graphic card is working properly (intel and nvidia), they are up-to-date, my windows system is also up-to-date. cache and memory levels are appropriated. BUT I cannot use advanced setting because Photoshop isn't detecting the GPU, what could be the reason why that is the case?
m-sena
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July 12th, 2020 09:00
Thanks for the reminder @ejn63
My computer is a Dell Inspiron 15 7559. Bought in October 2016.
Intel core i7, CPU 2.6GHz, and 8GB of RAM.
ejn63
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July 12th, 2020 09:00
Adobe's recommendations:
https://helpx.adobe.com/photoshop/kb/graphics-hardware-error-512-vram.html
and
https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html
ejn63
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30.2K Posts
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July 12th, 2020 09:00
Do you have the system set to run Photoshop with the nVidia GPU (use the optimus control panel to select it)?
Or is it just the 3D aspects that aren't working?
m-sena
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July 12th, 2020 11:00
@ejn63
That's how I have it set up. and, exactly, none of the 3D features are working. Could the GPU hardware be damaged or broken? I'm so confused.
ejn63
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July 12th, 2020 14:00
Since the Adobe software mentiones the 965m as being compatible (and it's the "lowest" of those that is), you may want to check with Adobe -- your system may not meet their requirements for the 3D boost option to function.
The 965m, despite a similar nomenclature, is a generation newer than your 960.
m-sena
6 Posts
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July 12th, 2020 14:00
@ejn63
here: https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html
it says:
If your cards is not listed above, but meets the following requirements, you can assume that it works with the latest version of Photoshop:
My card has 4GB of display memory and was first installed in my machine in 2016, so it sounds like I should work. But you are probably right, because the system is obviously not working even after I changed all the setting from within NVIDIA control panel for Photoshop.
Thank you so much for your help!!